Account Manager

About PriceHubble

PriceHubble is a European B2B company that builds innovative digital solutions for the financial and real estate industries based on property valuations and market insights. Leveraging big data, cutting-edge analytics and great visualisation, our product suite brings a new level of transparency to the market, enabling their customers to make real estate and investment decisions based on the most accurate data-driven insights (such as valuations, market analyses, value forecasts, building simulations or energy performance insights) and enhance the dialogue with end consumers. PriceHubble's digital solutions are designed to help all players across the entire real estate value chain (banks, asset managers, developers, property managers and real estate agents). PriceHubble is already active in 11 countries (Switzerland, France, Germany, Austria, the United Kingdom, Japan, Netherlands, Belgium, Czech Republic, Slovakia and the United States) and employs more than 200 people worldwide.

Your role

As an Account Manager, you will be responsible for managing a portfolio of mid to high-value clients, developing long-term relationships with them to ensure their satisfaction and retention. You will act as the primary point of contact for your clients, addressing their needs and concerns, and collaborating with internal teams to deliver solutions that meet their business objectives. Your goal will be to drive revenue growth and manage retention by securing renewals.

Your Mindset

• You are an enthusiastic and high energy person
• You are self-driven and motivated by getting things done
• You are super organized, methodical and process oriented

Your Responsibilities

• You manage a portfolio of existing clients - your focus is on managing retention and growing your current client base via upsell & cross-sell campaigns
• You lead renewals from end to end
• You connect with key high-value stakeholders with which you can establish growth opportunities
• You develop an understanding of our customer workflows in order to propose customized solutions that can improve our customer value
• You use BI tools to keep track of customer usage and detect tendencies
• You proactively reach out to your key clients to collect feedback and areas of improvement on a quarterly basis
• You collaborate with internal teams to advocate for client needs and ensure their success
• You provide regular performance reports and updates to clients
• You keep the CRM up to date, recording client engagement and communication
• You pro-actively escalate at risk customers to your team and ensure a strategic follow up

Requirements

• You have a Master’s Business degree and 3 to 5 years experience in a similar role (customer success, account management, pre-sales or implementation role that is customer facing)
• You have a proven track record at managing, retaining, and growing revenue in a saas / tech environment.
• You are able to establish great, long-term customer relationships while capturing high-value growth opportunities
• You are a great communicator, who is comfortable speaking across telephone and email

• You are a native French speaker and have a great command of English (spoken and written)

• You thrive in a startup environment and are a team player

• You have a keen interest in real estate, the software world and new technologies (AI, Big Data…)

• You have a good knowledge of Salesforce (or other CRM) and any Marketing Automation & Email platform is a plus

Benefits

Join an ambitious and hungry team and enjoy the following benefits:

💰 Competitive salary because we always want to attract the best talents.

📘 Learning & Development program - We want you to feel happy, confident about improving your skills, experience level as well as your personal development success.

🏢 Very well-located offices with a great remote work policy and the possibility to work from different places.

🕓 Flexible working hours and work life balance.