Account Manager

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Who we are looking for:

VML is seeking an Bi-Lingual Account Manager to support the day-to-day activities to creatively execute and produce client marketing programs for one of our largest clients in the Quick Service Restaurant industry. You will be one of the client contacts on a new account, ensuring client approvals are secured, client objectives are achieved, and timelines and budgets are met. You will communicate externally with the client(s) and internally with the project team to keep all apprised of project status, updates and changes.

What you’ll do:

• Develop and maintain relationships with all key internal and external stakeholders pertinent to the account (cross-department teams, outside agency partners and clients)
• Lead all status reports and calls with clients, agency partners and internal teams
• Keep a pulse on competitive activity in the market. Be particularly connected on trends on social media in a social-first approach
• Work collaboratively with our creative project managers to adhere to project timelines to get things done effective and efficiently for clients
• Maintain a pulse and have a thorough understanding of clients’ category and business
• Look for opportunities, anticipate openings for initiatives, and plan for the unexpected
• Build a good relationship with the client and become a trusted source in the company
• Report to the Group Account Director to keep the team informed on the day-to-day work flow and progress of work/projects

Who you are:

• Excellent communication skills, both verbal and written
• Able to build relationships and collaborate across teams, departments, vendors and clients to successfully accomplish work
• Strong attention to detail, organization, and professionalism
• Ability to effectively managing multiple projects, timelines, and deliverables simultaneously
• Proactive approach and positive attitude

What you’ll need:

• 2+ years of account management experience in an agency environment or similar. QSR category experience a plus!
• Bi-lingual in English and Spanish. Strong communication skills (verbal and written) are a must.
• Ability to work as a team and foster positive team spirit and collaboration
• Also have the ability to work independently when needed
• High-level ability to multi-task and manage various task/projects effectively

What we offer:

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.

VML is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.

_$45,000—$90,000 USD

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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