Consultant - Managed Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems is looking for professionals, who wish to become experts in the Veeva Commercial Cloud product suite, who have a passion for helping customers achieve their business vision, and who wish to participate in the transformation of the global Life Sciences Industry.

In this position, you will work as a Managed Services Consultant of our Professional Services Organisation, providing post-go-live application services as a subject matter expert of Veeva Commercial Solutions. You will primarily focus on the Veeva CRM application but potentially develop expertise in our other Commercial products: Veeva Events Management, Vault PromoMats and MedComms, Veeva Network, and Veeva Align.

What You’ll Do

• Consulting on best practices and overall solutions based on requirements
• Providing overall application expertise and knowledge
• Tier 2/3 troubleshooting and how to's
• Ad-hoc training to educate the customer administration team and enable customers to manage administration needs internally
• Ongoing application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup, and activation
• Creating reports, dashboards, and list views
• Adding/deleting/changing users, setting up security, changing territory and role hierarchy
• Performing alignments
• Creating/maintaining sandbox environments; deploying changes
• Data imports and exports using data loading utilities

Requirements

• Bachelor's Degree in Computer Science, Computer Engineering or related degree
• Fluent in English both verbal and written
• 8+ years of working experience in the IT industry
• 2+ years of foreign customer-facing experience
• Fast learner and willingness to grow
• Hardworking and can-do attitude

Nice to Have

• Veeva CRM, Salesforce.com experience/knowledge
• SFDC Certifications
• Knowledge and applicable work experience in the Pharmaceutical and Life Sciences