Senior Coordinator, Ticketing

Ticketing helps clubs sell, service, and operate their tickets to the best of their ability and drive league and club level revenue related to the ticketing experience. Our mission is to promote data-driven offerings and experiences within all areas of the ticketing business to grow, attract, and retain the fans of today, while innovating to win the fans of tomorrow.

Responsibilities:

• Build and grow long-term business relationships with revenue driving personnel at MiLB clubs
• Contribute to the growth of ticketing revenue for MiLB clubs with a focus on all aspects of the ticket sales process
• Act as central point of contact with internal/external stakeholders on ticket activation initiatives
• Oversee all aspects of digital ticket activation campaign management including asset gathering, tracking form documents, and assist with tracking implementation
• Ability to lead and to contribute to group discussions on industry best practices
• Assist in promotion of ticket sales on MiLB/MLB club websites & MiLB.com/MLB.com
• Coordinate and proof ticketing and commerce aspects of MiLB-operated website pages and partner sites
• Assist with day-to-day management and coordination of partner relationships
• Own the creation of ticketing data to drive website and email components
• Manage configurations crucial to the fan’s digital ticketing experience through the entire lifecycle of the ticket
• Provide sound feedback and suggestions for enhancing the user experience
• Thorough and timely documentation of ticketing initiatives
• Generate data reports on frequency and success of ticketing initiatives and suggest changes based on findings
• Support Ticketing department with various tasks that will lead to an increased understanding of the business and client’s needs
• Manage additional projects as assigned

Qualifications and Skills:

• Bachelors Degree
• 3 to 5 years related experience preferably in ticket sales/operations
• Basic understanding of ticket sales and service, ticket operations, programmatic digital marketing, and ecommerce
• Detail-oriented, organized with excellent verbal and written communication skills
• Self-motivated, strong work ethic and driven to learn
• Ability to multi-task and adhere to strict deadlines
• Able to manage projects from conception to implementation
• Flexible schedule: available weekends and late nights throughout the year, as needed
• Team player with the ability to develop cordial, professional relationships with all levels of MLB staff and partners as applicable
• General understanding of internet operations including business/commerce aspects of the web
• Experience with content management systems preferable
• Familiarity with the game of baseball

Pay Range:$67,500 - $77,500

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.

Top MLB Perks & Benefits:

• 100% Employer Paid Medical/Dental/Vision Premiums
• Company Contributed 401K Plan
• Paid Time Off and Holidays
• Paid Parental Leave
• Access to Free Tickets to Baseball Games & MLB.TV
• Discounts at MLB Store | MLBShop.com
• Employee Assistance Programs (EAP)
• Onsite/Online Training & Development Programs
• Tuition Reimbursement
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Pet Insurance

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

MLB is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at [email protected]. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!