Sales Operations Associate

Join us on the journey to get to net zero At Carbon Direct, we dedicate our scientific, software, and business expertise to empower organizations around the world to take climate action. Our MissionEnable organizations to reduce, remove, and utilize their emissions with carbon scienceWe are a purpose-driven carbon management firm dedicated to helping organizations around the world reach their climate goals. We make carbon science accessible and actionable with our end-to-end platform. Global citizens with global impactWhether a scientist, developer, or carbon markets expert, we are united by our mission to take climate action now. We are experts in our fields and we act with confidence. Located across 4 countries and 10+ states in the U.S., we offer both remote-friendly work options and dynamic, in-person experiences with offices located in Seattle, WA and Oakland, CA. Diverse backgrounds bring diverse perspectivesWe recognize that teams with diverse backgrounds and different experiences are powerful. Bringing together a variety of perspectives only enhances how we can effectively address the climate crisis. Together, we are creating an environment where everyone is celebrated and anyone can succeed.

Overview

The Sales Operations Associate is primarily responsible for optimizing our sales processes and serving as the central administrator for our CRM platform across the business. This individual will manage our Hubspot instance, act as a central point of coordination across client-facing business development teams, and drive efficiency improvements to support our growing organization.

There are three core skill areas to succeed in this role:

1. Technical Knowledge – Expertise in Hubspot administration and capability to manage system configuration, automated workflows, and data quality initiatives.
2. Process Design – Support implementation of standardized sales processes, identify automation opportunities, and create scalable solutions across business lines.
3. Cross-functional Support – Effectively coordinate between multiple stakeholders, train teams on new processes, and drive adoption of best practices.

Responsibilities

• Own end-to-end Hubspot administration, including system configuration, integrations, workflows, and data quality standards.
• Conduct regular system audits and implement cleanup initiatives.
• Identify & implement opportunities for improved automation in sales processes (e.g. lead routing).
• Create and maintain real-time dashboards for pipeline and performance reporting.
• Act as central coordinator between business lines for sales initiatives, including handoff between Marketing and Sales.
• Develop a comprehensive Hubspot training program and documentation.
• Standardize onboarding processes for sales tools.
• Manage Apollo system administration and usage.
• Coordinate pitch material organization and updates with Marketing.
• Triage & support prioritization of cross-functional sales <> marketing requests in partnership with Marketing.

Qualifications

• Extensive Hubspot CRM experience in system administration, workflow automation, and data management.
• Experience supporting complex B2B sales processes and pipeline management.
• Strong understanding of sales metrics and operational analytics.
• Proven track record of designing and implementing scalable processes.
• Experience with sales technology stack administration.
• Demonstrated ability to coordinate cross-functional initiatives.
• Experience driving process adoption across diverse teams.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Bachelor's degree in Business, Analytics, or related field.
• Interest in climate is a plus! Salary$94,000-$115,000 BenefitsWhile we love our work, our lives aren’t defined by it. At Carbon Direct, we offer a robust benefits package that considers the whole person, their partners, and their families – and we’re always looking to improve. Our U.S. benefits* include:
• Comprehensive nationwide medical, dental, and vision coverage. See a preview of our coverage here.
• Time off as needed: Flexible vacation policy and ten company-wide holidays, plus annual winter break between Christmas and New Year's
• 16 weeks of fully paid parental and family leave with no tenure requirement
• Remote-friendly work culture with annual company-wide retreats
• Reimbursement for your work-from-home setup and monthly work-from-home stipend Please note that the benefits described apply to U.S.-based employees only. For our international employees, our benefits package varies by each country and its statutory requirements.* **Equal Opportunity EmployerCarbon Direct is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. We adhere rigorously to our equal employment opportunity policies in connection with all employment decisions, including hiring, compensation and promotion.