Junior Account Manager (Remote)

Junior Account Manager (Remote);RemoteFull-Time/Regular; Exempt#LI-Remote

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Who We Are:Getaround is the world’s first connected carsharing marketplace. Launched in 2011, Getaround is available today in more than 1,000 cities across the United States and Europe.

We connect safe, convenient, and affordable cars with people who need them to live and work via our peer-to-peer marketplace. Our proprietary connected car technology allows guests to book and unlock a wide variety of vehicles directly from our app without ever having to meet anyone in person, carry an access card, wait in line, or coordinate picking up keys, unlike traditional rental car services.

Getaround is focused on providing economic opportunities to local communities. Our community includes guests who rely on our cars for on-demand mobility and entrepreneurial hosts (car owners) who share cars on our platform including those who operate their own carsharing businesses.

Did you know cars are parked 22 hours a day on average? When we share cars, we don’t need as many on the road, which means fewer accidents, reduced traffic, and less space required for parking. Carsharing modernizes mobility by allowing people to connect multiple forms of efficient transportation for any type of use case.

Through carsharing, we aim to lessen greenhouse gasses and reduce pollution. Studies show that when carsharing is available, people drive less and drive vehicles more appropriate for their use case, which can reduce household carbon emissions by up to 40%. Also, shared cars are used more frequently and retired more quickly, accelerating the adoption of newer, more energy-efficient vehicles.

Our mission is to empower people to carshare everywhere by enabling the shift away from car ownership, want to join us?

Your Mission:

The Junior Account Manager is an entry-level position that will focus on developing and nurturing long-term relationships with our car owners. As a Junior Account Manager, you will be a secondary support contact for accounts, ensuring customers have an exceptional experience with ongoing support and retention. This is an excellent opportunity for a customer-focused individual to contribute to our mission of transforming transportation through shared mobility.

What You’ll Do: Essential Duties & Responsibilities (include, but are not limited to the following)

• Account Management: Assist the Account Management team in outreach efforts based on company targets and list views.
• Customer Support: Serve as the initial point of contact for assigned hosts, addressing queries, concerns, and feedback promptly.
• Customer Education: Share best practices with owners to ensure they have a positive experience on the platform.
• Customer Engagement: Identify and support growth opportunities to maximize account value.
• Relationship Building: Build and maintain strong, long-lasting customer relationships.
• Team Collaboration: Work with cross-functional teams, including marketing, product, and operations, to drive customer satisfaction and improve the product.
• Feedback Collection: Collect and relay customer feedback to provide insights and recommendations to the management team.
• Industry Awareness: Stay informed about industry trends and competitors to serve the owners better and optimize their experience.
• Ensure the confidentiality, integrity, and availability of company information, data, and systems.
• Ensure that IT security policies and procedures are followed.
• This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Essential duties and responsibilities may be added or modified as necessary at any time.

What You’ll Bring: Education & Experience

• Bachelor's degree education level is preferred.
• 1-2+ years of experience in account management, sales, customer service, or a related role, preferably in the automotive or technology sector.
• Strong interpersonal skills with the ability to build relationships and communicate effectively.
• Excellent organizational and multitasking abilities.
• Demonstrated ability to manage and support customer accounts.
• Working knowledge of CRM systems and G-Suite.
• Problem-solving skills and the ability to manage complex situations.
• Ability to work independently and as part of a team.
• Genuine interest in the sharing economy and emerging transportation solutions.

What You’ll Bring: Skills & Abilities

• Communication: Exceptional verbal and written communication skills.
• Customer Focus: Strong customer service orientation with a commitment to providing excellent support.
• Organization: Outstanding organizational skills with the ability to handle multiple tasks simultaneously.
• Problem-Solving: Effective problem-solving abilities, managing complex situations, and providing appropriate solutions.
• Teamwork: Ability to collaborate effectively with cross-functional teams.
• Adaptability: Flexibility and adaptability to changing priorities and new challenges.
• Tech-Savvy: Comfortable using technology and learning new software, particularly CRM systems.
• Industry Knowledge: Basic understanding of the automotive or technology sector and a keen interest in the sharing economy.

Work Environment:

• Getaround is a remote-first work environment. The typical work environment includes desktop computing work using common desktop computing equipment (e.g. laptop, keyboard, mouse, monitors, desk, chair, etc.) in a home office environment and/or other remote workspace environment.

Physical Demands:

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
• Ability to lift and carry up to 15 pounds, if required.
• Reasonable accommodations will be made for qualified individuals with disabilities.

Getaround Benefits and Perks:

• 🌎 Remote first workplace and flexible work hours. We mean it!
• 💰 Competitive salary, 401(k) plan, and generous stock options to help you plan and save for retirement.
• 🏖 Open, paid Flexible Time Off policy and two annual ⚡Recharge Weeks to help you reset and recharge.
• 💫 Healthcare plans include medical, dental, and vision to take excellent care of you and your family.
• 🛟 Health Spending (HSA) and Flexible Spending (FSA) accounts allowing you to allocate pre-tax dollars for eligible expenses.
• ❤️‍🩹 Employee Assistance & Wellness Support Program (EAP) and access to a variety of wellbeing support resources.
• 📝 Annual Work Smarter Stipend to optimize the efficiency of your remote workspace.
• 🎒 Self-Directed Development Incentive to support you with your professional development goals.
• 💻 Virtual events to connect with your fellow Getarounders, including educational speakers, cooking sessions, game nights, mixology classes, and more!
• 🤝 A company culture that keeps Diversity, Equity, and Inclusion top of mind, thanks to our dedicated Task Force. We are committed to being a place where you’re empowered to bring your full self to work.
• 🗓 Monthly Getaround driving credits and discounts for you, your friends, and your family.
• 🏆 Employee Recognition, Anniversary programs, and much more!