Sr. Manager, HR Operations

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is based in San Francisco, CA. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!

You are a talented and experienced Sr. Manager, Employee Success (ES) Operations, ready to take your career to the next level. This is a once-in-a-lifetime opportunity to join a hyper-growth company with an outstanding product, operation, and culture. As a key member of the Employee Success team at LogicMonitor, you will drive global HR operations initiatives and lead a team responsible for maintaining our people systems and processes.

In this role, you will impact the way our HR professionals shape the employee experience, ensuring data integrity and streamlining operations to support a high-performance culture. By building intuitive processes and developing real-time analytics, you'll help us provide insight into our most valuable asset—our people. If you're passionate about leading a creative, energetic team and shaping the future of HR operations, this is the perfect opportunity for you.

Here's a closer look at this key role:

• Lead HR analytics and data reporting for Executive Leadership Team (ELT) and Board of Directors (BOD) presentations.
• Manage and mentor the ES Ops team, including Coordinators and Specialists.
• Oversee current HR systems, identify gaps and inefficiencies, and manage future HRIS changes and implementations.
• Partner with HR Business Partners (HRBP) to configure customized Workday dashboards for each Executive Team member.
• Audit and scrub all employee data to establish accurate reporting
• Collaborate with global HR, Finance, Payroll, IT, and internal stakeholders to improve Workday as LogicMonitor's primary people system.
• Recommend best practices for optimal use of Workday and other HR systems based on business needs and growth plans.
• Partner with Business Systems, Business Intelligence, and Security teams to enhance system integrations.
• Guide the HR Ops team in creating reports and dashboards, and educate the broader LM team on available resources.
• Participate in the ongoing design, testing, deployment, and maintenance of Workday configurations.
• Troubleshoot and resolve production issues with exceptional customer service.
• Consult with internal stakeholders to provide technology solutions that align with business needs and goals.
• Provide support for Workday, researching and resolving complex issues and process flaws.
• Assist HR teams with data analysis and system configuration for key events like talent assessments, promotions, and compensation changes.
• Collaborate with IT to implement new or enhanced technology and manage system support (i.e. interfaces, outsourced vendor arrangements, system integration)
• Develop and maintain user procedures, guidelines, training, and documentation.
• Partner with Employee Relations (ER) Sr. Manager on HR compliance and policies (i.e. unemployment, bg checks, benefit laws etc.)
• Oversee the Global Mobility function.
• Handle ad-hoc project requests as needed. What You'll Need:
• 3–5 years of HRIS experience, including 1–2 years with Workday.
• 3–5 years of people management experience.
• Strong knowledge of best practices in HR technology to solve business problems and create innovative solutions.
• Experience leading system implementations and project management.
• Advanced spreadsheet skills with strong statistical, analytical, and problem-solving abilities.
• Excellent written and verbal communication skills, including high-quality document and report preparation.
• Ability to work independently and as a collaborative member of both business and global HR teams.
• Proven ability to manage multiple high-priority tasks, adapt to shifting priorities, and meet deadlines.
• Sound judgment, particularly in handling proprietary and confidential information.

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Anticipated Application Close Date: 12/16/2024

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