Head of Clinical Operations & Insurance

About the Role

We are looking for an experienced and strategic leader to take on the role of Head of Clinical Operations & Insurance. This position is vital for overseeing the operational aspects of our provider strategy and ensuring exceptional provider experiences. You will play a crucial role in cross-functional collaboration, driving initiatives to completion, fostering a culture of excellence, and developing scalable processes that enhance provider satisfaction and efficiency.

What You’ll Do

• You’ll serve as the core manager for insurance team, clinical operations managers, provider success associates (total of 5 direct reports)
• Feel comfortable picking up projects halfway from your team, negotiate with product and engineering for resources and get them over the finish line
• Effectively convey your teams progress, growth, and challenges to the core leadership team
• Communicate project updates to the rest of your team to strike a balance between pushing projects forward and giving your team ownership
• Every day is different: you are responsible for meeting your team where they’re at, identifying the highest priority, and doing what needs to be done to finish the project
• You manage the recruitment process for our provider team and can work collaboratively with our recruiters to optimize this process
• You’re creative and excited about building a more robust product for our patients and embrace the new initiatives of your team member

Who You Are

• An adept problem-solver who can navigate complex issues involving multiple stakeholders
• Data-oriented, with a capability to leverage analytics for strategic decision-making
• Clinical experience is not needed: Project management and leadership experience is a must
• Your head is on the ground, working in the weeds with your team, not in the clouds
• You’re comfortable with SQL and Tableau
• You feel comfortable navigating complex relationships with a very large provider team

Nice to Have

• Startup experience

Life At Mochi

• Medical/Dental/Vision Insurance
• Company Paid Life Insurance
• 401k with Company matching
• 24 days of PTO and 14 paid company holidays
• Generous tech stipend

The estimated salary for this role is between $175,000/year and $225,000/year

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