Sales Engineering Technical Operations Analyst

Job Title: Sales Engineering Technical Operations Analyst

(Remote Opportunity)

Company Overview: Gratia is a tech-enabled platform providing on-demand, pre-vetted analysts to clients and offering apprenticeship as a service to analysts. Gratia offers a unique analysts-as-a-service platform that finds high-potential candidates, assesses their skills, and matches them with roles, while continuously upskilling them on the job. Gratia also provides apprenticeship opportunities that unlock grants and tax credits across the US and other countries, ensuring the delivery of high-quality work.

Introduction: As a Sales Engineering Technical Operations Analyst at Go Gratia, you will support the Sales Engineering team by providing operational insights, managing essential tools, and ensuring alignment between sales and technical functions. This remote role is key in driving data accuracy and standardizing processes to optimize performance across the board. Are you ready to contribute to our success by ensuring smooth operations and effective coordination?

Responsibilities:

Data Analysis & Reporting:

• Analyze sales engineering performance data, such as win rates and solution complexity.
• Create dashboards and regular reports to highlight risks and improvement areas.
• Monitor KPIs for RFPs, POCs, and customer solutions.

Pre-Sales Support & Coordination:

• Coordinate with sales, product, and engineering teams to align technical proposals with client needs.
• Support sales by managing technical documentation and collateral.

Sales Enablement & Training Support:

• Partner with training teams to develop and deliver programs for sales engineers.
• Address knowledge gaps by collaborating with product teams for updated resources.

Technology & Tool Management:

• Manage CRM systems and other sales engineering tools to ensure they meet team needs.
• Troubleshoot and resolve software issues, ensuring data accuracy across platforms.

Process Documentation:

• Document key sales engineering processes to support consistency and quality in engagements.
• Ensure documentation is up-to-date and accessible for sales teams.

Cross-Functional Collaboration:

• Work with product management and engineering to understand product features.
• Provide feedback to marketing and sales teams to align strategies with technical requirements.

Conclusion: Joining Go Gratia as a Sales Engineering Technical Operations Analyst offers an exciting opportunity to shape the efficiency of our sales engineering processes and contribute to the alignment between sales and technical teams. Your expertise in data analysis, process standardization, and cross-functional collaboration will be key to driving success and optimizing the sales process. We look forward to your contributions in enhancing our operational effectiveness.

Compensation and Employment Details:

• Salary: $30 per hour
• It is essential Candidates are able to start in December
• Initially the role is for a 13 week period with the possibility to extend

We are excited about the possibility of you joining us in this venture and look forward to seeing the profound impact you will have on our organization.