Renewal Operations Analyst

Job Title: Renewal Operations Analyst

(Remote Opportunity)

Company Overview: Gratia is a tech-enabled platform providing on-demand, pre-vetted analysts to clients and offering apprenticeship as a service to analysts. Gratia offers a unique analysts-as-a-service platform that finds high-potential candidates, assesses their skills, and matches them with roles, while continuously upskilling them on the job. Gratia also provides apprenticeship opportunities that unlock grants and tax credits across the US and other countries, ensuring the delivery of high-quality work.

Introduction: As a Renewal Operations Analyst at Go Gratia, you will play a critical role in managing and optimizing the customer renewal process. Your focus will be on ensuring timely renewals, driving customer retention, and minimizing churn. By collaborating with various teams and analyzing key data, you will help secure consistent revenue and strengthen client relationships. Are you ready to make an impact on our renewal operations?

Responsibilities:

Renewal Pipeline Management:

• Monitor and maintain the renewal pipeline, ensuring timely tracking and visibility.
• Proactively identify at-risk accounts and collaborate with account managers or customer success teams to resolve issues.
• Forecast renewal rates and revenue, adjusting predictions based on pipeline changes.

Customer Communication & Engagement:

• Develop and execute renewal reminder communications and engagement plans.
• Partner with customer success and marketing teams to implement renewal outreach strategies, including email campaigns.

Customer Retention & Churn Analysis:

• Analyze churn data to identify cancellation reasons and develop strategies to improve retention.
• Conduct post-renewal analysis to identify trends in customer behavior across segments.
• Leverage feedback to recommend improvements to the renewal process.

Forecasting & Budgeting:

• Support renewal forecasting by analyzing historical data and upcoming pipeline changes.
• Assist in setting renewal revenue targets and track performance against those goals.

Risk Mitigation & Escalation Management:

• Identify high-risk accounts and escalate them for immediate action.
• Develop strategies to address renewal risks, such as customer dissatisfaction or competition.

Compliance & Contract Management:

• Track contract terms, pricing, and renewal dates to ensure accurate and timely renewals.
• Collaborate with legal and finance teams to address contract-related adjustments.

Conclusion: Joining Go Gratia as a Renewal Operations Analyst offers an exciting opportunity to directly impact our revenue sustainability and customer success. Your analytical skills, proactive approach, and ability to collaborate across teams will be essential to minimizing churn and driving long-term retention. We look forward to seeing how your contributions will help elevate our renewal operations.

Compensation and Employment Details:

• Salary: $30 per hour initially, to be reviewed after 13 weeks.
• It is essential candidates are ableto start in December.
• Initially the role is for 13 weeks with the possibility to extend

We are excited about the possibility of you joining us in this venture and look forward to seeing the profound impact you will have on our organization.