Lab Operations Manager (Onsite - SF)

About Seam

Seam builds an API for controlling IoT devices, such as door locks, thermostats, sensors, cameras, and more. Software developers and businesses then use Seam’s API to connect devices with their applications and orchestrate their use. This lets them unlock doors for Airbnb guests or FedEx drivers, set thermostat temperatures to save energy and measure carbon emissions, and more.

The company was founded by early engineers from Nest, Github, Sonder, and Google. Based in San Francisco, Seam is backed by Tiger Global, Root Ventures, YC, and founders/execs from companies like Stripe, Plaid, Flexport, Airbnb, and many others.

About the Role

We are seeking a Lab Operations Manager to join our team at Seam. In this role, you will manage office operations, including overseeing orders, coordinating shipments, handling documentation, and maintaining an organized and efficient workspace. You will also manage inventory and supplies, ensure IoT devices are in working order, and coordinate repairs or improvements as needed. Additionally, you’ll assist with light fabrication tasks to build fixtures for the IoT devices. This position requires exceptional organizational skills, a focus on cost-efficiency, and hands-on experience with general office management, facilities upkeep, and basic workshop tools.

This is an on-site role based in San Francisco, requiring presence in the office five days a week. Remote candidates will not be considered.

Role Responsibilities

• Order Fulfillment: Research, order, and track components for customer hardware integrations. Manage incoming and outgoing shipments to ensure accurate and timely delivery.
• Workspace Operations: Maintain a clean, organized, and efficient lab and office workspace. Ensure tools, equipment, and devices are in working order and coordinate repairs when necessary.
• Technical Support: Assist with the setup and testing of IoT devices, troubleshoot issues, and collaborate with the technical team to resolve problems.
• Fixture Fabrication: Build custom fixtures and testing setups for IoT devices using woodworking, light electronics assembly, and other hands-on methods.
• Inventory Management: Maintain an organized inventory of IoT devices, components, and supplies. Ensure timely reordering to avoid shortages.
• Documentation: Organize and maintain integration documents, creating clear and concise setup instructions for internal and external stakeholders.

Qualifications

• Organizational Skills: Strong ability to manage multiple tasks, maintain an organized workspace, and track orders and inventory efficiently.
• Technical Aptitude: Familiarity with IoT devices and basic networking concepts is a plus. Experience with CNC tools or similar equipment is advantageous.
• Hands-On Skills: Demonstrated experience in building or assembling projects using woodworking, electronics, or light fabrication tools.
• Communication: Clear and professional communication skills, both written and verbal, with the ability to document processes and provide instructions.
• Detail-Oriented: Keen attention to detail to ensure all shipments, setups, and projects meet the highest standards.
• Autonomy: Strong ability to work independently, path-find in unstructured environments, and solve problems without needing close supervision.