Product Manager – Care Seeker Success

Product Manager – Care Seeker Success

Caring.com is on a mission to support care seekers in finding the best solutions for their loved ones. Reporting to our Principal Product Manager for Care Seeker Success, you'll shape product strategy and lead key initiatives that directly help families navigate one of life's most important decisions. You'll manage our product roadmap while collaborating across teams to deliver solutions that improve our business and make a meaningful difference in people's lives.

The Company and Our Mission:

Caring.com is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We apply cutting-edge technology to our mission: to help as many seniors and their caregivers as possible through empathetic, expert guidance.

We take pride in helping the 45 million caregivers across the U.S. find help for their aging family members. Our offerings include a robust directory of providers, one-on-one support from our expert Family Advisors, helpful content, and authentic reviews from seniors and their families. We are an agile team that succeeds by marrying rigorous, data-driven thinking with real empathy for users and the quality of their experience.

Don’t think that all this talk about aging keeps us from having a good time. We’re a vibrant group of highly talented, results-oriented types who want to use our time and skills to make an impact — all while enjoying a fun, friendly and supportive work environment. We hope you’ll consider joining us.

As a Product Manager – Care Seeker Success you will:

• Product Execution: Drive the daily product management workflow, including sprint planning, backlog prioritization, and agile ceremonies. Collaborate with cross-functional teams to ensure high-quality product delivery.
• Strategic Collaboration: Work alongside the Principal Product Manager to define the long-term product strategy for the care seeker experience. Participate in discovery, design thinking, and roadmap development.
• Data-Driven Decisions: Analyze user behavior, engagement metrics, and market trends to inform product enhancements and innovations. Propose data-backed recommendations to improve engagement, conversion, and satisfaction.
• User-Centric Development: Advocate for our care seekers. Design and implement features that solve user pain points, focusing on streamlining workflows, reducing complexity, and ensuring that users can easily complete key tasks without confusion or unnecessary steps.
• Stakeholder Communication: Provide regular updates on product progress, risks, and opportunities. Work transparently with stakeholders to align on goals and outcomes.
• Market Awareness: Stay up-to-date with industry trends and the competitive landscape to identify new opportunities for our care seeker products.

Qualifications:

• Experience: 3-4 years of product management experience, preferably in consumer-facing products or health/care-related fields.
• Problem-Solving: Strong critical thinking and problem-solving skills, with a track record of delivering impactful solutions.
• Agile Proficiency: Hands-on experience managing sprints, grooming backlogs, and collaborating with engineering teams.
• Communication: Excellent verbal and written communication skills, with the ability to tailor messaging to different audiences.
• Data Literacy: Proficient in analyzing data, interpreting insights, and making informed product decisions.
• Adaptability: Comfortable working in dynamic, fast-paced environments, with a proactive and flexible approach to change.
• User Research: Experience with user research and gathering qualitative feedback is a strong plus.
• Empathy and Passion: A genuine interest in our mission to improve the care journey for families.

What we can offer you:

• Flexible hours and Paid Time Off policy
• Competitive benefits package – Medical, Dental, Vision, HSA, Life, Disability, and Pet insurance
• Hybrid work schedule: Ability to work from home and in-office
• 401(k) Employer Match
• Direct relationships with executive leadership team
• Fun work environment including social happy hours
• Rapid company growth
• Paid caregiver and volunteer days

Caring LLC is an Equal Opportunity Employer.

Diversity, Equality, and Inclusion at Caring.com

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience, and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking, and cultivates leadership.