Product Operations Analyst

The World Surf League connects millions of fans across the globe to live competition and surf related content through our own and operated website and apps. As the Product Operations Analyst, you will help ensure the optimal fan experience by managing the daily operations for our digital products portfolio, ensuring we deliver best in-class live surfing events through active monitoring and incident management. You will be the central contact for our team and our production partner during live events. As an integrated member of the Product team, you will also be responsible for conducting QA of our owned and operated platforms. Focus areas will extend from live event monitoring, digital platform support and QA, partner management, and all event-related responsibilities including writing playbooks and post-mortems.

Responsibilities include (but not limited to):

• Work with the Broadcast team to deliver best in-class live global surfing events
• Manage the end-to-end live streaming workflow for owned and operated platforms
• Monitor and troubleshoot stream-related issues in real-time
• Compile incident reporting for major issues
• Determine operational priorities, and identify risks early; planning contingencies as needed
• Perform cross-platform QA of live and non-live products
• Refine live operations for digital broadcasts and deploy standards to ensure operational excellence of our live products to support our global tour schedule
• Support our partners in North America and across the globe in producing live events

Qualifications

• Bachelor’s degree, or equivalent experience, preferably in a technical field.
• 3+ years of experience in live broadcasting, streaming operations, gaming or event production
• Experience with live events is highly desirable.
• Deep knowledge of digital platforms - Web, iOS, Android, Connected TV
• Familiarity with streaming technologies (HLS) a plus, not required
• Experience conducting QA on digital products and/or debugging using tools like Charles
• Experience with monetization of display and video advertising
• Familiarity with multi-day, live-spectator events
• Strong verbal and communication skills with the ability to solve problems and drive results with cross-functional teams
• Passion for sports, especially surfing, is helpful.

Personal Attributes:

• Above all, integrity and honesty
• Entrepreneurial; willingness to work independently with the best business practices in mind
• Possess excellent interpersonal and communication skills with ability to effectively present information.
• Thrives in working in a flexible environment with a commitment to the pursuit of quality work.
• Self-motivated, hands on, detail oriented with the ability to take the initiative, multi-task and remain flexible with changing priorities.
• Optimism and energy for the brand and its future
• A high degree of self-awareness of one’s own personal style, strengths and weaknesses and motivational triggers.
• Intellectual curiosity and enthusiasm for learning.
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; willing to take unpopular stands when necessary.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Salary Range: $85,000.00 - $100,000.00- based on relevant experience

US Remote States outside of California for consideration: NJ, GA, HI, NY, PA, UT