Solutions Engineer

Job Description: Solutions Engineer

About the ChargeItSpot Team

Here at ChargeItSpot, we are mobile device experts. For over a decade, our intelligent locker systems have been solving real-world problems around devices, whether that’s securely charging consumer cell phones or seamlessly managing fleets of enterprise-owned mobile devices at scale.

At ChargeItSpot, we surround ourselves with independent thinkers who are detail-oriented, and customer obsessed. Our clients have routinely called us “the most talented team they’ve ever worked with.” We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done.
Our focus is fierce, but it’s not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely.
Want to know more about our company? Check out our core values!

About ARC®
ChargeItSpot’s flagship product, ARC, is an intelligent device management system designed to secure, track, and charge company-owned handheld devices that employees use to do their jobs (e.g. package scan, inventory check, mPOS, etc.). ARC exists to reduce the number of missing devices, recover lost productivity, and eliminate wasted payroll consumed by managers and associates.

The Role
As the Solutions Engineer, you will be the technical bridge between our Sales team, our Product team, and our customers, responsible for demonstrating how ARC® and our other products can address the specific needs and challenges of our clients.

You will work closely with the Sales, Product & Engineering, and Client Success teams to develop and present tailored solutions that align with prospect and customer requirements. Your role is crucial in ensuring the successful implementation and integration of our systems within our clients’ operations.

Furthermore, you will help the product team prioritize their R&D efforts through conducting industry research, prospect interviews, and competitive analysis to contribute to the continuous improvement of our products and services.

This position reports to the VP of Sales, but will also work heavily with the Product Team. You need to be self-motivated, highly organized, collaborative, and ready to tackle new tasks quickly, creatively, and efficiently.

Responsibilities

• Technical Expertise: develop a deep understanding of ARC® and other ChargeItSpot products, including their technical specifications, integration capabilities, and potential use cases.
• Pre-Sales Support: collaborate with the Sales team to provide technical support during the pre-sales process, including conducting product demonstrations, answering technical questions, and designing customized solutions for clients.
• Implementation Oversight: assist the Client Success team with the implementation and deployment of solutions, ensuring they meet client expectations and are integrated seamlessly into their existing systems.
• Product Feedback: interview prospects and existing clients to gather insights into their needs and challenges and use this information to help prioritize R&D efforts, ensuring our products stay ahead of the competition and continue to meet customer demand.
• Market & Competitive Analysis: conduct thorough industry research and competitive analysis to identify trends, emerging technologies, and potential gaps in the market.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Business Administration or a related field.
• 5+ years of experience in a technical pre-sales, solutions engineering, or similar role, preferably in the mobile device management or related technology industry.
• Strong technical acumen, with experience in hardware and software integration.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Customer-focused with a passion for solving problems and delivering value.
• Ability to work independently and manage multiple projects simultaneously.
• Willingness to travel for client meetings, trade shows, and on-site support. In order to successfully manage the expectations of a Solutions Engineer, this role is expected to travel 25-50% of the time.
• Proven track record of a high level of attention to detail.

Preferred Qualifications

• 3+ years of experience working in tech / software
• Experience managing a team of Solutions Engineers or similar roles
• Experience in Retail Operations, Distribution Operations, or Logistics
• Experience in Device Management and/or Mobility industries

Location
We are headquartered in Philadelphia, PA, and operate in a hybrid in-person/remote work model. This role is expected to work Eastern hours and preference is for the applicant to be in the Philadelphia area. Periodic travel to the office and to meet with clients/prospects is expected.

Benefits

• Health, dental and vision insurance
• Health care FSA
• 401k plan with matching company contributions
• Paid time off
• Hybrid or remote work environment

Check us out at www.chargeitspot.com and learn more about ARC by ChargeItSpot at www.experiencearc.com

If you have the unique combination of skills and qualities we are looking for, please submit your resume and a cover letter expressing your motivation to apply to this position to [email protected].

ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.