Remote Customer Success Specialist

We’d love to get to know you! Please record a short 3-minute Loom video introducing yourself and sharing why you’re a great fit for the role. Don’t forget to include the link with your application (or we'll reject it:)!

About Us

Checkout Page is transforming how businesses sell online with a no-code custom checkout page builder.

We’re a small startup that’s already profitable and recently secured funding from the TinySeed accelerator program.

The Role

We’re looking for someone to join our team as a Customer Success Specialist.

Your main tasks will include managing our live chat and answering customer questions, writing help articles, training an AI bot, and booking sales calls.

You’ll be joining a small, remote team of three: two co-founders and an SEO writer.

We’re all about getting work done with minimal fuss. That means no office, no on-site meetings, and few team-building activities. Instead, you’ll have lots of freedom to work how and where you want to work from.

About You

We’re looking for someone who:

• Is proactive, quick to learn, and doesn’t get stuck if they don’t have all the answers right away.
• Has a technical mindset and enjoys solving problems. Our app is easy to use, but there are a lot of technical details to learn and troubleshoot.
• Writes clearly and professionally in English.

Your Role

• Engage with customers via live chat, responding to questions and resolving issues.
• Create example solutions tailored to customer needs.
• Triage customer messages and set up sales calls for Andy, our sales lead.
• Organize and write help articles for our help center.
• Train an AI bot to assist with customer queries outside of business hours.

Experience/Skills

We’re looking for someone who genuinely enjoys engaging with customers, sometimes over extended conversations, listening to their needs, and patiently guiding them to the best outcome.

While strong communication skills and a willingness to learn and solve new problems are most important, prior experience in a customer-facing role is a plus.

No degree required.

Tools you’ll be using

• Checkout Page
• Crisp
• Notion
• Sanity CMS
• Slack
• Loom

Hours

Full time. 5 days a week.

Our customer base is primarily in the U.S. and Europe. This means you’ll need a minimum of 4 hours of overlap with U.S. business hours, including some overlap with the West Coast.

12pm to 4pm CET - 5pm to 9pm CET.

Please apply only if you can meet these time requirements.

Compensation

Rate: $125 per day, paid monthly

Please note: We’re unable to provide any equipment, home office setup, or internet reimbursements.

Interview process

• Submit a short (3-minute) Loom video introducing yourself and explaining why you’re a great fit for the role. Just add a link with your application.
• Interview with the co-founders.

If this sounds like a good fit, we’d love to hear from you!