Customer Implementation Manager

As a Customer Implementation Manager for our Deposits line of business, you’ll be working closely with the Customer and Product teams to manage the implementation and onboarding of new customers to Mitek products and solutions. This role will focus on ensuring that ​customers are onboarded successfully by developing and managing project plans, coordination of timelines with the customer and coordinating across the customer and deposits teams. As part of this team this role will focus on supporting the implementation of solutions to support customer needs.

What You Will Do (Key Responsiblities)

• Manage complex project plans that include customer integration, testing, training and deployment activities.
• Ensure teams meet all requirements by completing jobs properly according to their contract or agreement with the client.
• Partner with Product and Engineering teams to make sure priorities are in line with customer needs for successful implementation and planning.
• Communicate product enhancement information from internal and external stakeholders to support the customer implementations.
• Coordinate between product, engineering and customer teams to manage toward a successful implementation.
• Create test and training plans and support testing and training activities.
• Partner with Sales and Professional services for pre-sales, onboarding, and post-sales analyses to ensure customer satisfaction and identify gaps in the customer onboarding process.
• Partner with the Customer Success team to proactively and reactively sample customer traffic and communicate insights back to the customer and product development teams during implementation and onboarding.

Who You Are (Soft Skills)

• Self-starter, relentlessly organized, with demonstrated capability of managing numerous requests from multiple sources.
• Great communication skills - experience communicating to customers, key stakeholders and sharing information in written or verbal form.
• Possess the natural curiosity to explore the unknown, analyze data and further understand product performance.

What You Need (Required Skills & Experience)

• 5+ years of Implementation Manager experience.
• Bachelor's Degree in appropriate field of study or equivalent work experience.
• Banking industry knowledge and/or experience with banking technology solutions.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office.
• Experience with project management software tools.

What Would Be Nice (Preferred Skills)

• Experienced with Mitek's Check Fraud Detection product.
• Familiar with Model Governance.
• Project Management Professional (PMP) / PRINCE II certification.