Training Specialist, Customer Success ( 12 Month - Contract )

We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.

As a Learning Specialist on the Customer Success team at Wave, you will be responsible for creating, delivering and maintaining the learning assets we use to ensure our team has the right knowledge and skills to be efficient and deliver excellently in their roles. This includes identifying, creating and delivering training sessions for product releases, updates, and more.

Here’s How You Make an Impact:

• Creating and delivering engaging training programs for new and existing Customer Success team members. This includes presentations, guides, and Seismic learning modules, tailored to different learning styles and content.
• Auditing and updating existing training assets used by the team to ensure relevance.
• Leading training sessions and workshops to enhance team performance, knowledge and skills.
• Assessing the effectiveness of training programs through feedback, assessments, and performance metrics, making necessary adjustments to improve outcomes.
• Working closely with Customer Success leadership to identify training needs and align programs to company goals.
• Owning the design and facilitation of the onboarding process for new hires, ensuring they are well-versed in company products, processes, and customer success best practices.
• Staying up-to-date with industry trends and best practices in customer success and training methodologies to enhance outcomes and effectiveness.

You’ll thrive in this role if you have the following:

• 3+ years of experience in training, customer success, or a related role.
• Proven ability to develop training materials and lead training programs for internal teams with diverse learning styles.
• Outstanding presentation and communication skills with a focus on written communication (particularly instructional or informational content), with the ability to engage and inspire learners.
• Excellent time management and prioritization skills.
• Proficiency in using training software and learning management systems (LMS) – bonus points if you are familiar with Seismic.
• Demonstrated ability to assess training needs and adapt programs accordingly.
• A passion for customer success and a deep understanding of customer relationship management.
• Past experience creating asynchronous training content is a plus.
• Knowledge of small business operations and financial technologies is a plus