Creative Services Operations Manager - US

In order to be considered for this position, you need to complete the application process at www.designity.com/careers/service-operations-manager

As our Creative Services Operations Manager at Designity, you’ll oversee the daily workflows of our Creative-as-a-Service (CaaS) team to ensure creative services are delivered on time and meet high standards. In this role, you’ll create and refine policies to boost efficiency, ensure process adherence, and drive continuous improvements. You’ll focus on setting and upholding quality standards, resolving issues quickly, and using data insights to inform strategic decisions.

Designity is a subscription-based creative platform that enables seamless more efficient collaboration between creatives and businesses through a unique and innovative model. Our unique approach has attracted companies of all sizes, including Calendly, Kung Fu Tea, and Marriott Hotels, who choose Designity for their design and marketing needs over traditional, more expensive, and less efficient alternatives.

We’re revolutionizing the creative industry by introducing more thoughtful, effective, modern design and marketing methods. Companies traditionally hire in-house creatives, which is costly, time-consuming, skill-limiting, and requires substantial supervision. Working with traditional design and marketing agencies offers an alternative but at a high cost. Marketplaces like Upwork and Fiverr claim to offer a more affordable solution, but their model lacks reliability and optimization for creative practices, bringing frustration for businesses.

While we still operate like a startup, we are in full scale- up mode. If you are looking for the opportunity to join a growing company that is transforming the creative industry, then Designity is the place for you.

-PRIMARY RESPONSIBILITIES:
Oversee daily operations, ensuring workflows are efficient and all projects are delivered to high standards.
Design and implement policies and procedures to standardize and enhance operational effectiveness.
Manage quality assurance across all services, ensuring established standards are consistently met.
Track and analyze KPIs to assess performance, make data-driven adjustments, and drive continuous improvements.
Provide coaching and guidance to Creative Directors, ensuring processes are followed and addressing any operational issues.
Collaborate with leadership to align operations strategies with company goals and drive impactful initiatives.

REQUIREMENTS:
Master’s degree in Systems Design, Operations Management, Business Administration, or a related field.
5+ years of experience in operations or project management, ideally within a startup or creative agency environment.
PMP or other project management certification preferred.
Proven expertise in optimizing workflows and managing high-quality operational standards.
Strong analytical skills with experience in KPI tracking and data-driven decision-making.
Excellent communication skills for effective collaboration with team members and leadership.
A proactive, solution-focused mindset, adept at identifying and implementing improvements.

BENEFITS:
Hybrid model (min 3 days office attendance required), with flexibility if outside NYC.
Stock options available.
Join a company at the perfect moment! Career making opportunity.
Comprehensive benefits package including 401k and health insurance for qualified W2 employees.
Flexible PTO, and company holidays.
Enjoy dedicated focus times designed to boost your productivity and creativity.
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COMPENSATION: $90,000 - $120,000

In order to be considered for this position, you need to complete the application process at www.designity.com/careers/service-operations-manager

Please do NOT follow up on your application. We will be in touch within 2-3 weeks if you're qualified.

At Designity, employment decisions are based on business needs, qualifications, and merit. We are an Equal Opportunity Employer, valuing diversity in culture, perspectives, skills, and experiences, which strengthens our team, clients, and products.

Be cautious when applying. Official communications from Designity will come only from the Designity.com domain. We will never request payment details. Beware of scammers using fake domains like Designity.team to attempt fraud.