Product Manager - AI Hub Chatbots and Search

Our Product Team drives all product activities from vision to impact. We engage with customers to understand their needs, develop long-term product strategy, define roadmaps, partner with engineering to execute on those roadmaps, and coordinate with internal and stakeholders to fundamentally transform our customers' businesses.

As a Product Manager, you'll be the product and roadmap owner of the foundational AI capabilities that power all of the different products built on AI Hub.

Responsibilities

• Identify user problems, customer needs and our competitive landscape
• Define product roadmap alongside engineering
• Establish the feedback loop between our customer-facing and engineering teams - to gather customer feedback, prioritize feedback, scope releases and ensure launches go smoothly
• Guide the overall direction of the Instabase platform: work closely with Engineering, Customer Success and Sales to understand the competitive landscape, customer needs and our long term strategy to deliver a state-of-the-art product for our customers.
• Prioritize customer requests and long-term platform goals
• Establish the feedback loop between our customer-facing and engineering teams - to gather customer feedback, prioritize feedback, scope releases and ensure launches go smoothly
• Metrics to measure success: define what success looks like and analyze leading metrics to ensure we set measurable goals and meet them.

Qualifications

• 5+ years as a Product Manager at a cloud/SaaS-based enterprise software company
• Proven experience taking an enterprise software product through the full product lifecycle, from concept to launch
• An empathetic and customer-oriented communicator and problem solver
• Comfortable with ambiguity and thrives working in a dynamic, high-growth start-up environment
• Highly analytical and structured thinker with ability to balance long term strategy and product roadmap with short term execution and delivery
• Strong product sense and intuition with the willingness and ability to dive deep into the details
• A strong collaborator and cross-functional partner who works closely with a broad set of internal teams, including Engineering, Design, Sales and Customer Success