Market Research Associate

Title: Senior Associate – Market Research

Location: Remote USA

Reports to: Market Research

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. 

The Role:

J.D. Power (JDP) is currently seeking a Senior Associate - Market Research in our CX Solutions division.

As part of the Research Operations team, the primary focus will be supporting J.D. Power Certification programs and project management administration.

The Impact You Will Have in This Role:

Our goal is to help clients achieve the J.D. Power Certification requirements and provide quality deliverables. These goals must be achieved while driving greater labor efficiencies and reduced cycle times.

The focus of the position is to ensure that the J.D. Power Certification requirements are met and providing the appropriate client deliverables in a timely manner, while ensuring that the project management process and deliverable production is efficient and smooth.

As a Senior Associate within Market Research, you will have a direct impact on the daily project management tasks for several clients who are seeking J.D. Certification and supporting the client project deliverables.

Qualifications of this Role:

• Experience in project management, market research, or related fields preferred
• Education: Bachelor’s degree and a minimum of 2 years of related experience
• Strong organizational skills and high attention to detail
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word)
• Basic knowledge and understanding of SPSS; Ability to run syntax within SPSS
• Familiarity with fundamental statistical concepts and techniques

What You Will Be Doing in This Role:

• Support the day-to-day client engagement activities for J.D. Power Certification projects; Opportunity to communicate and interact directly with clients; Work independently; multi-tasking and demonstrating organization abilities
• Support the primary point of contact for clients/project stakeholders, providing regular updates on project status, issues, and changes. Facilitate client/stakeholder meetings
• Maintain detailed project documentation, including project plans, status reports, and lessons learned. Evaluate project/client performance against established objectives; Conduct post-project reviews to assess outcomes and identify areas for improvement
• Perform Quality Assurance processes on deliverables to verify accuracy to specifications; Ensure that deliverables meet J.D. Power quality standards; Implement processes for continuous improvement and best practices

The Career Opportunity:

Growth opportunities are significant, both within the CX Solutions Research Operations division as well as the overall J.D. Power organization. We have an ardent desire to promote from within the company; the right individual has numerous avenues to pursue a lengthy career with J.D. Power.

The Team / The Business:

The CX Solutions Research Operations team is a group of individuals who demonstrate the ability to succeed in a fast paced, team environment.

Our Hiring Manager says:

“In this demanding environment, it is critical that you have an attention to detail and inquisitive spirit. Your willingness to not only execute fully on the current demands of the job, but also look for and improve upon task-driven activities is instrumental. Effective time and project management skills, the ability to ‘manage up’ coupled with your ability to clearly communicate in a professional manner is critical. You will be joining a team of high-performing individuals and as such should come prepared to work hard. I am excited to bring the right person into this role and help our clients achieve the requirements for J.D. Power Certification.”

Company Mission 

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.  

Our Values 

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.  

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to [email protected].

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

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To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes