Product Trainer - 50% Travel

WHO WE ARE

Pallet is a company dedicated to disrupting the logistics industry. Located in San Francisco, CA, we've secured $21 million in funding from investors, including Bain Capital Ventures and Bessemer.

Our flagship product is a Transportation Management System (TMS) and Warehouse Management System (WMS) designed to streamline business operations. We've eliminated data entry, integrated warehouse management, automated billing processes, and more. At Pallet, we provide end-to-end logistics visibility, control, and optimization. Our TMS and WMS offer the tools to enhance logistics operations, reduce costs, and improve customer satisfaction with faster and more reliable delivery times for logistic providers. Join us on our journey to transform the logistics industry and be a part of the future of business growth with Pallet.

ABOUT THE ROLE

We are seeking an Product Trainer with 1-5 years of experience to join our dynamic travel team. In this role, you will solo travel extensively to customer locations (warehouses) to provide training and support, ensuring a smooth transition to Pallet's systems. You will work cross-functionally with engineering, design, and sales teams, with ample opportunities for career growth as the company scales.

WHAT YOU'LL DO

• Work one-on-one with customers to seamlessly onboard them to Pallet.
• Lead remote and onsite group training sessions to help customers realize the full value of Pallet.
• Design and produce engaging materials like videos, self-paced courses, and PDF documents.
• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues.
• This role requires 50% travel by plane.

WE'D LOVE TO HEAR FROM YOU IF YOU HAVE

• 1+ years experience as a Product Trainer, Customer Education Specialist, Customer Enablement, Implementation Manager, or Customer Success at a rapidly growing SaaS company.
• Experience building and performing live training sessions both virtually and in person.
• Experience producing videos, writing clear documentation, and designing engaging self-paced content.
• Move quickly to adapt to cutting-edge technology.
• Excited to travel ~50% annually by plane.
• Live near a major airport hub.

OUR CULTURE

⚡Pallet, nestled in the vibrant heart of San Francisco, just a stone's throw away from Montgomery Station, is more than just a workplace. We're a community where transparency thrives, and we embrace a collective spirit when it comes to problem-solving.

🚀 Our team is a diverse tapestry of top talent, with experience from companies like Ramp, Scale AI, Watershed, Rippling, DoorDash, and many FAANG ex-employees. Their passion fuels our collaborative and industrious culture. But hey, we're not all about work—monthly happy hours, weekly paid dinners, and leisurely coffee strolls through bustling downtown SF are just a taste of the fun we add to the mix.

OUR BENEFITS

• 🩺 Health, Vision and Dental benefits
• 🏝️ Flexible PTO
• ➕ Life Insurance and Accidental Insurance
• ❤️‍🩹 Short-Term Disability Coverage
• 💸 Generous salary and equity for all staff
• 🪜 401k option; helping you save for the future
• 📚 Yearly learning and development stipend
• 🚌 Commuter benefits if you live in SF
• 🚘 Fully covered uber ride home if you ever have to work late in the office
• 🏡 Remote office home stipend
• 🥤 Monthly happy hours; our last one was a Golden Gate Park BBQ
• 🍲 Company paid dinners on Tuesdays and Thursdays in the office
• 🎉 Annual Company Offsites; our last one was in Sonoma Wine Country

OUR INTERVIEW PROCESS

This is our process for most of our roles, but sometimes stages are subject to change from time to time, we will definitely notify you of the change ahead of time.

Step 1: ✋ Chat with Recruiter- 30 mins

Step 2: 📙 Take home assignment - 2 days to complete

Step 3: 🗣️ Final interview - 3 hours

*✅ Brief Background Check and Reference Check

POSITION'S COMPENSATION

70,000-80,000 plus equity*

Our company Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.