Remote Customer Success / Customer Support at BetaTesting

About BetaTesting

BetaTesting is dedicated to helping the world’s leading companies and innovative startups create the best new consumer products of tomorrow. We do this by making it easy for companies to connect with people in the real world to conduct ongoing user research and testing through our easy-to-use SaaS platform. Our platform is powered by a community of hundreds of thousands (soon to be millions) of smart, curious people that love to provide their feedback to help improve new products.

We’re a small, growing team with a big vision. We’re seeking passionate, collaborative, and self-driven team members to make this vision a reality. We’re a fully remote team, based in Chicago, but with teammembers around the world.

About this role:
We are hiring for a Customer Support / Customer Success role. This role includes traditional customer support responsibilities (e.g. responding to customer and user support requests), and Customer Success responsibilities to help BetaTesting onboarding and retain great clients!

In this role, you'll be responsible for:

1. Learning and becoming an expert on how our platform works
2. Responding to chats / emails to provide instant support to our customers and testers
3. Eventually becoming a direct customer contact and account manager
4. Being a customer advocate and ensuring that we do everything we can to make customers happy
5. Providing support in the entire customer journey (e.g. participating in sales calls, onboarding, and ongoing support with day-to-day testing)

What we're looking for:

• Fluent in English (speaking, writing, and reading)
• Confident and comfortable speaking with clients directly on video calls and via email
• Tech savvy
• Smart, think on your feet
• Interested in learning and improving
• Work on USA Central Time hours (9am - 5pm)
• Hard working, self managed and motivated
• We're open to hiring both full-time and part-time for this role

Experience required:

• Past experience in a customer-facing role (e.g. Account Manager, Customer Success, Customer Support), ideally with business professionals rather than consumers
• Ideally you're a college graduate

What else is in it for you?
We want to support you and help you reach your goals and passions at work and in life. At BetaTesting, you’ll be empowered to have a direct impact on the success of our company. You’ll grow with us as we help some of the most innovative companies in the world create great products.

We provide generous time off, Summer Fridays and Wellness days to help you recharge. Benefits also include sick days, work-from-home, and a monthly stipend to use towards fitness, education, or something fun!

BetaTesting is dedicated to building a diverse team as we believe this will help build a better company and better products. We want to create a safe, uplifting and inclusive work environment for everyone. We are an an equal employment opportunity employer who does not discriminate on the basis of race, gender, sexual orientation, gender identity, age, national origin, disability, religion, veteran or military status, or any other protected status.