Customs Professional

Ready to learn more about us?We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the rootWe believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNAAs a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impactOur vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAMTrendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.

We are seeking a highly skilled Customs Professional to oversee and manage all import/export activities for our B2C and B2B shipments. As the key point of contact for customs-related issues, you will collaborate closely with third-party logistics providers and internal teams to ensure smooth customs clearance operations. Your role will involve providing expert guidance on customs laws and regulations, establishing compliant processes, and resolving any customs-related challenges. This is a unique opportunity to build and optimize our customs processes in a rapidly growing company with a presence across multiple regions.

Your Main Responsibilities

• Manage and oversee all import/export processes for B2C and B2B shipments.
• Act as the primary contact for customs-related issues and ensure regulatory compliance.
• Collaborate with 3PLs and internal teams to streamline customs processes and enhance productivity.
• Provide guidance on customs laws and regulations to internal and external stakeholders.
• Build and maintain relationships with customs operators and establish new connections as needed.
• Identify and implement process improvements for efficient customs management.
• Resolve any customs-related issues that arise during transportation.

What We're Looking For

• Extensive experience in customs management with in-depth knowledge of relevant laws and regulations.
• Proven ability to collaborate effectively with 3PLs and internal teams.
• Strong relationships with customs operators and the capability to establish new ones.
• Excellent analytical and problem-solving skills with a results-oriented mindset.
• Fluent in both the local language and English, with strong communication skills to clearly convey complex information.
• Willingness to travel as needed and be available 24/7 to address customs-related issues.