Founder’s Office: Growth

We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey. If you are expecting a working playbook that you can scale, Zenskar is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you 🙂

As an early team member at Zenskar, you will directly work with the founders. You will work on the most pressing problems at the company, and you should be nimble enough to straddle across functions - sales, marketing or customer success.

Sales:

• End to end pipeline management: Shepherd deals from first touch to close; Concretely define different stages of the funnel and optimise them.
• Discovery and demos: Lead discovery calls, Conduct compelling product demos for prospects; Work with Engineering to create custom demos that drive higher impact.
• Pilots: Manage pilots (free trials) and demonstrate the value of Zenskar for the specific use case of the prospect. Your project management game and proactiveness need to be top notch.
• Given the long sales cycle, which also involves pilots (free trials), you will need to project manage deals and steer them to victory through sheer hustle and proactiveness. Whether it is internal coordination with engineers, or external follow ups with prospects, the deal owner (you) will need to act as a force of nature.
• Negotiate contracts, demonstrate Zenskar’s value compared to legacy vendors and win deals *Implementation: Work with Engineering and CS to manage implementations and nudge prospects towards go-live.
• Partnerships - Forge strategic partnerships that drive revenue.
• Drive product improvement: You will be closest to understanding our customers’ pain points and expectations, and thus their biggest champion. You will advocate for their needs in discussions with Product, Design and Engineering.
• Hire and build a team of AEs over time.

Marketing:

• Webinars: End-to-end ownership to plan, drive registrations, and host engaging webinars that educate our audience about our products and industry trends and reflect our thought leadership.
• Offline Events: End-to-end ownership to plan, organize, and execute offline events (e.g., exclusive dinners, meetups, conferences, workshops) in the US that enhance brand visibility and community engagement.
• Partnerships: Identify and establish strategic partnerships with relevant organizations, influencers, and industry leaders to expand our reach and impact.
• Influencer Marketing: Identify, engage, and collaborate with industry influencers to amplify brand awareness and credibility.
• Podcasts: Conceptualize and launch a podcast to establish thought leadership and industry expertise.
• Leverage podcast interviews with subject matter experts to drive engagement, generate leads, and build brand awareness.

Customer success :

• You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospects.

Pilot & Onboarding:

• Manage pilots (free trials) and demonstrate the value of Zenskar for the specific use case of the prospect. Your project management game and proactiveness need to be top notch.
  • Given the long sales cycle, which also involves pilots (free trials), you will need to project manage deals and steer them to victory through sheer hustle and proactiveness. Whether it is internal coordination with engineers, or external follow ups with prospects, the deal owner (you) will need to act as a force of nature.
  • Manage implementations and onboarding, ensuring seamless “go-live”. Post Go-Live Success:
  • Continuously assess client health/satisfaction. Proactively fix issues, ensure customer delight, and prevent churn.
  • Collaborate with our product and engineering teams to resolve issues. Product management and expertise:
  • You will be closest to understanding our customers’ pain points and expectations, and thus their biggest champion. You will advocate for their needs in discussions with Product, Design and Engineering.
  • Translate customer feedback into product roadmap. Work with product and engineering teams to proactively shape the product.
  • Build granular expertise of the product to be able to resolve majority of client issues without assistance from engineering and product teams.

Client Relations:

• Be the voice of our clients. Maintain open communication channels with clients.
• Keep clients informed on project progress and anticipate any delays.

Documentation:

• Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support.

CS Process and Culture:

• You will build out our CS playbook from scratch, creating scalable processes and shaping our CS culture.