Accounts Receivable Specialist

ComplyAdvantage is looking for an experienced Accounts Receivable Specialist, you will be responsible for optimising our order to cash process through timely and proactive debt recovery, utilising automation tools and innovative strategies to enhance efficiency. You will take a forward-thinking approach to collections, ensuring that all customer queries are resolved swiftly while collaborating closely with internal teams.

The Role

• Regularly update and maintain the newly implemented credit control system, ensuring all records, customer details, bill history and chasing notes are kept accurate and up to date
• Manage the chasing and collection of unpaid bills in alignment with our collection policy to ensure prompt payment.
• Generate and issue reminder letters, monthly statements, and other communications as part of the receivables process.
• Leverage analytics in the credit control system to track and analyse collections data, providing actionable reports and insights to Account Managers and executives to support informed decision-making and improved collection strategies..
• Provide timely updates and collaborate with Customer Relationship Managers and Account Managers to discuss and escalate debt issues.
• Lead team meetings to review collection performance, outstanding issues, and identify areas for improvement.
• Flag high-risk accounts and recommend strategies to minimise bad debt exposure.
• Resolve customer queries efficiently via telephone or in writing, working to quickly address payment issues.
• Prepare ad hoc reports or statements for clients and partners as required, ensuring accurate data is provided within agreed time frames.
• Identify other areas where we can make our workflow more efficient.
• Ensure accurate payment allocations by liaising with clients, improving payment reconciliation processes.

The Requirements

We are seeking a results-driven, forward-thinking individual who is passionate about using automation to optimise the collections process. The ideal candidate will bring experience in credit control and demonstrate the ability to build relationships and manage debt collection efficiently. Key attributes include:

• Strong organisational and methodical approach to managing tasks.
• Excellent relationship building skills
• Strong communications skills (both oral and written).
• Team player with the ability to work collaboratively in a small finance team and provide flexible support as needed.
• Ability to manage pressure, work to tight deadlines, and adapt to shifting priorities to deliver results.
• Ability to complete set tasks with minimal supervision
• 1-2+ years of experience in a credit control or accounts receivables focused role
• Having experience in implementing process and system automation improvements is an advantage
• Xero experience is an advantage