Manager, AMER Renewals

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

About the Role:

We are looking for a tenacious Manager of AMER Renewals to lead our renewals efforts in the AMER region. This highly visible role offers an excellent opportunity to guide a team in a large-scale SaaS cloud company, ensuring renewals success, optimizing team performance, and strategically handling high-impact renewals as an individual contributor. This position is ideal for a dynamic leader eager to take ownership and contribute directly to critical renewals, while fostering a high-performing team environment.

Key Attributes:

The ideal candidate will thrive with a high level of autonomy, accountability, and initiative, navigating an evolving environment. This role is ideal for someone who can think strategically, take action, and empower their team to achieve ambitious goals.

Your Impact

• Strategic Leadership & Vision: Drive alignment with AMER goals, nurturing a high-performance culture that ensures revenue retention and team growth.

• Individual Contributor Focus (20%): Lead highly strategic, high-impact renewals, ensuring successful outcomes in key customer engagements.

• Team Development & Coaching (80%): Provide hands-on coaching and mentorship to Renewal Managers, facilitating growth, resilience, and consistent execution within the team.

• Revenue Retention & Forecasting: Own and drive renewals ACV targets by setting and achieving weekly, monthly, and quarterly goals; ensure accuracy in forecasting and CRM hygiene.

• Escalation Management: Act as an enabler, removing roadblocks, resolving escalations, and providing critical support to the team.

• Data-Driven Strategy: Analyze data, customer insights, and market trends to shape territory-specific renewal plays, maximizing retention and value.

Responsibilities

• Individual Contributor Focus (20%): Directly manage key, high-stakes renewals in the AMER region, contributing hands-on to strategic engagements.

• Team Leadership (80%): Lead, develop, and support a team of Renewal Managers, conducting regular coaching sessions, opportunity reviews, and one-on-one meetings.

• Forecasting & Reporting: Deliver accurate weekly, monthly, and quarterly forecasts, executing required revenue retention motions and maintaining high standards in CRM accuracy.

• Renewals Strategy & Best Practices: Implement and refine the DRIVE framework for renewals, ensuring consistent, effective practices that optimize team efficiency.

• Market & Product Knowledge: Stay current with market trends and product developments to equip your team with the latest insights for success in renewals.

Qualifications

• Experience: Minimum of 5 years in renewals, customer success, or account management roles, with at least 2 years of direct people management experience.

• Skills: Proven record of high revenue retention, with strong organizational, analytical, and critical-thinking skills.

• Negotiation & Contract Management: Solid understanding of renewal contract terms and conditions; experienced in commercial negotiations.

• Communication: Excellent verbal and written communication skills, with the ability to listen, problem-solve, and clearly articulate complex issues.

• Tech-Savvy: Proficiency in Salesforce or similar CRM platforms preferred; adept at working in a fast-paced, data-driven environment.

• Decision-Making: Strong ability to make sound, timely decisions, weighing short-term needs against long-term strategic goals.

Our Commitment to Diversity, Equity, Inclusion and Belonging

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.