Specialist, Flight Operational Excellence (Bangkok-based)

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to know our team:

Since inception of Flights in late 2019, momentum has surged, particularly in response to the transformative impact of the COVID-19 pandemic. Today, we are a small and fast-growing group of passionate individuals that thrive in a bustling, dynamic environment. Our sole objective is to propel the Flights vertical forward, in a competitive landscape. Operating with the agility of a startup within the broader Agoda ecosystem, we’re driven by innovation and the relentless determination to scale, and shape the future of flight bookings.

The Opportunity

We are seeking a driven and ambitious Operations Specialist/Senior Specialist to join our Operations Excellence team at Agoda Flight. In this role, you will support our commercial growth by analyzing data, understanding our systems, and addressing any issues that hinder our progress. You will be part of a team that serves as the backbone for our Agoda Flight. This person will work closely with various internal functions including Product, Tech, Commercial, Finance, and Customer Service to ensure that our foundational processes, systems, and SOPs run smoothly and efficiently.

Key responsibilities

• Understand, optimize, and maintain our procedures, SOPs and systems to ensure efficient operation and troubleshoot any issues.
• Take ownership to analyze data and identify operational issues that impacting our suppliers and commercial performance.
• Convert insights into actions and reliably execute improvement projects.
• Collaborate with internal teams (Product, Tech, Commercial, Finance, Customer Service) to streamline processes and support commercial initiatives.
• Monitor and report on operational performance, providing insights and recommendations for improvement.
• Continuously learn and adapt to new challenges, contributing to the team's overall success.

What You’ll Need To Succeed

• Bachelor's degree in Business, Operations, or a related field.
• Knowledge in SQL. Experience in quickly identifying system bugs, process issues, and develop/launch innovative solutions to fix problems at root cause.
• Strong analytical skills with the ability to interpret complex data and generate actionable insights.
• Demonstrate good commercial sense and business acumen.
• Good understanding of operational systems and processes.
• Ability to work effectively with cross-functional teams.
• Strong attention to detail with a bias for actions and execution
• Proactive problem-solver with a growth mindset.
• Eager to learn and take on new challenges in a fast-paced environment.

It’s great if you have: Python, or willingness to invest time to learn.

#Bangkok #Thailand #Singapore #Hong Kong #Malaysia #Vietnam

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.