Product Strategy & Operations Manager

About UsCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

About the RoleCanary is at the forefront of providing tipping technology to the hospitality industry. With our innovative solutions, we empower hotels to seamlessly implement digital tipping, revolutionizing the way guests show appreciation for exceptional service. Our cutting-edge platform not only ensures that hotel staff receive fair compensation, but also enhances the overall guest experience. With our industry expertise and commitment to delivering high-quality solutions, we have established ourselves as the go-to provider for tipping technology in hotels worldwide.

As the Product Strategy & Operations Manager for Digital Tipping, you will play a pivotal role in driving the success and growth of our product portfolio. You will be responsible for developing and executing strategies to ensure our products meet the evolving needs of the Hospitality Industry. You will collaborate closely with cross-functional teams, including product development, marketing, and customer success, to drive product excellence and operational efficiency. This role is ideal for a dynamic, data-driven individual who excels at balancing strategic thinking with operational execution. This role requires someone who can roll up their sleeves and get the job done. Though analysis will be important. Someone who is successful at this role will focus on execution more than anything else, with an intense bias for action.

Responsibilities

• Product Strategy Development:
• Collaborate with the leadership team to define and refine product strategies, considering market trends, customer feedback, and business goals.
• Conduct market research and competitive analysis to identify opportunities and threats.

• Develop a deep understanding of the Hospitality Industry and its evolving needs.

• Product Operations:

• Oversee product deployment and implementation processes, ensuring seamless onboarding for customers.

• Collaborate with customer success and support teams to monitor product performance and gather user feedback.

• Identify and address operational bottlenecks to improve product efficiency.

• Work directly with hotel staff to understand their experience with the Digital Tipping product and how we can further improve performance.

• Cross-functional Collaboration:

• Foster strong relationships with product development, marketing, and sales teams to ensure alignment on product goals and messaging.

• Act as a bridge between technical and non-technical teams, translating customer needs into actionable product requirements.

• Performance Metrics:

• Define and track key performance indicators (KPIs) for product success.

• Use data and analytics to measure product performance, identify areas for improvement, and drive product optimization.

Qualifications

• Proven experience in product management, strategy, or operations, ideally within the software or technology industry and with a focus on B2B SaaS products.
• Strong analytical and problem-solving skills, with a keen ability to leverage data to make informed decisions.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• A customer-centric mindset.

• Experience with agile development methodologies and product management tools is a plus

• Proficiency in Spanish is not required but is considered a plus

Benefits

• Health Care Plan (Medical, Dental and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
• Stock Option Plan
• Flexibility to visit and travel to our offices (San Francisco or Dallas)
• Paid Parental Leave
• Discount on Canary hotels
• A diverse, world-wide team