Product Lead- Digital Guest Journey

About UsCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

About the RoleWe're seeking an innovative and visionary Product Lead to oversee our flagship offering: the Digital Guest Journey product. This role is pivotal in shaping the way travelers around the world interact with hotels in the digital age. As the Product Lead, you'll be entrusted with the roadmap, evolution, and success of the product, ensuring it remains at the cutting edge of industry trends and consistently delights our partners and their guests.

We are at an exciting juncture in our journey: Wyndham Hotels, a global leader in the hospitality industry, has chosen Canary Technologies to power their digital guest experience. This collaboration has accelerated our mission and expanded our reach, placing even greater emphasis on the continued excellence and evolution of our Digital Guest Journey product.

As the Product Lead for this offering, you will be at the helm of this transformation, shaping the way millions of travelers globally interact with hotels in the digital age. You will be entrusted with the roadmap, evolution, and success of the product, ensuring it exceeds the expectations of our esteemed partners, like Wyndham, and consistently delights travelers worldwide.

Responsibilities

• Own and define the product strategy and roadmap for the Digital Guest Journey, ensuring alignment with Canary Technologies’ broader vision and objectives.
• Collaborate with cross-functional teams, including engineering, design, marketing, sales, and customer support, to drive product development and enhancements.
• Gather and prioritize product requirements from stakeholders, both internal and external, transforming insights into actionable features.
• Lead user research initiatives to continually understand and address the pain points, needs, and desires of both our hotel partners and their guests.
• Analyze product performance metrics, customer feedback, and market trends to inform product iterations and enhancements.

Qualifications

• 10+ years of experience in product management, with a proven track record of successfully launching and managing digital products.
• Exceptional analytical skills, with the ability to gather and interpret complex data to drive informed product decisions.
• Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Proven ability to manage multiple complex projects simultaneously and prioritize effectively in a fast-paced, dynamic environment.
• Demonstrated experience in strategic planning and execution, with a focus on delivering exceptional customer experiences.

Benefits

• Health Care Plan (Medical, Dental and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
• Stock Option Plan
• Flexibility to visit and travel to our offices (San Francisco or Dallas)
• Paid Parental Leave
• A diverse, world-wide team