Account Supervisor - Web/brand.ca

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Overview:

As a Digital Account Supervisor, you will be the primary liaison between our clients and our internal teams, ensuring successful project delivery and fostering strong relationships. You will oversee multiple accounts, guide project execution, and contribute to strategic planning. Your expertise in brand.ca/brand.com will be essential in driving client projects to success.

Location: 155 Queens Quay East

Hybrid: 3 days in office and/or client site

Key Responsibilities:

• Client Management: Serve as the main point of contact for clients, understanding their goals, providing updates, and addressing concerns to ensure satisfaction.
• Project Oversight: Manage the execution of website builds, UI/UX design, and e-commerce projects, coordinating with design, development, and QA teams to ensure timely delivery.
• Strategic Planning: Collaborate with clients to develop digital strategies that align with their business objectives, leveraging your CRM/e-commerce platforms knowledge.
• Technical Expertise: Provide insights and recommendations on best practices for website functionality, performance optimization, and user experience improvements.
• Reporting & Analysis: Analyze project performance metrics, prepare reports for clients, and make data-driven recommendations for ongoing improvements.
• Team Collaboration: Work closely with project managers, designers, and developers to ensure project alignment with client expectations and agency standards.
• Budget Management: Monitor project budgets, ensuring that projects are delivered on time and within scope and financial constraints.
• Market Trends: Stay up-to-date with industry trends and emerging technologies to provide innovative solutions for clients.

Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 3+ years of experience in account management or a similar role within a Technology or Digital agency.
• Strong understanding of website development (new builds/revamps), UI/UX principles, and e-commerce platforms.
• Experience with EPIserver and/or App Optimizer is highly desirable.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail.
• Strong analytical skills and a data-driven mindset.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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