(Junior) Customer Care Representative (d/f/m) - German speaking (EMEA)

What is Leapsome?

Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike.

Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement.

Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market.

It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

What is your job?

Are you passionate about providing top-notch technical support? Do you thrive on tackling complex issues and finding innovative solutions? Are you known for your clear and concise communication skills, both verbally and in writing? If so, we want to hear from you!

We seek an outstanding Tech Support Representative to join our EMEA Support team. In this role, you'll be at the forefront of user interaction, addressing technical challenges, answering queries, and helping users maximize their experience with our product. As the initial point of contact, you'll be instrumental in delivering exceptional support and ensuring our users have a seamless experience with our platform.

User satisfaction is at the core of our mission, and as a team member, you'll play a vital role in enhancing our reputation and fostering strong customer relationships. We're offering an exciting opportunity for motivated and ambitious individuals to join our team in the vibrant city of Berlin.

• Support our customers via email.

• Take ownership of customer inquiries and drive each issue toward a swift and effective resolution.

• Handle technically complex cases.

• Effectively collaborate and communicate with team members on all relevant tasks.

• Assist with managing projects and processes that aim to improve how we support our customers.

• Hosting webinars and office hours to support our customers wholesomely.

Our work environment

• We foster a collaborative and dynamic work environment, communicating openly and working together across teams and levels.

• Our digital toolkit, including Leapsome, Notion, Slack, Zoom, and Google Suite, enables seamless remote collaboration.

• We also enjoy meeting each other frequently in our office in Berlin Mitte and getting together with our NYC colleagues once per year at our company offsite in a stunning location somewhere in Europe.

Who are we looking for?

• You are committed to long-term growth within our Support team, shaping the future of work with us.

• You possess excellent communication skills in both German and English.

• You can adapt to flexible weekday schedules between 9 am and 6 pm CET and are based in Berlin or in Germany, willing to commute to Berlin frequently and you can start as soon as possible.

• You have a keen technical aptitude, preferably with experience in troubleshooting and guiding customers.

• You can effectively explain complex technical concepts to diverse audiences.

• You demonstrate strong self-motivation, responsibility, and organizational skills.

• You maintain a positive attitude, with genuine curiosity about user needs and improving experiences.

• You show interest in leveraging AI to enhance support processes and customer interactions.

Benefits at Leapsome

• Become part of a fast-growing scale-up taking over the People Performance & Enablement space

• Impact: Contribute to making work fulfilling for more than two million people by 2025

• Teammates: Join a diverse and international team of talented, smart, and kind people

• Feedback and recognition: We value feedback exchange and celebrating successes — big and small

• Hybrid model: Enjoy our hybrid model by working from home or in our offices in the heart of Berlin, Germany

• Flexible work: Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year

• Learning and Development: Develop your skills with a yearly development budget of €2,000 and access to Good Habitz platform

• Vacation: Take 30 vacation days every year plus public holidays

• Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription

• Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness

• Work-from-home stipend: Receive a one-time work-from-home stipend of €1,000

• Monthly team activities: Have fun at monthly team activities like kayaking, laser tag, and game nights

• Competitive pay and pre-IPO equity package

Leapsome’s values

We stay true to our values in everything we do at Leapsome.

• Seek impact — What brought us together is the desire to make work fulfilling for everyone. We’re like-minded in that we seek out and hold ourselves accountable for the impact we want to have in this world.

• Listen & learn — We thoroughly and genuinely seek understanding. It helps us to constantly grow together and learn from each other as well as from our customers and partners.

• Challenge the status quo — We regularly challenge ourselves. We don’t walk the beaten path just because everyone else does. Instead, we reflect and seek out better ways.

• Take ownership & pursue excellence — We’re a group of smart and dedicated people, and we trust each other to truly own our work. We’re not afraid of high expectations as we strive for excellence.

• Be honest & transparent — We’re honest and transparent with each other and ourselves. We want to get to the core of it, always. We trust each other to handle all shared information with care.

• Be kind & humble — We are more than just colleagues — we genuinely care for each other. We give each team member the appreciation they deserve and the support they need. We have no interest in serving our own ego.

Excited to be part of Leapsome? 😊

Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise! 🤙

A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?

We look forward to getting to know you!

You can find more about what our colleagues think about working at Leapsome here 👉 ✨✨✨ Glassdoor ✨✨✨ Kununu✨✨✨

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Help us make work fulfilling for everyone!

At Leapsome, we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together.

Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse and inclusive company where people — not just the business — thrive.

Apply now 👇 or keep scrolling to read more about what makes Leapsome a unique workplace!