Tech Ops Specialist

Why you should join our team:

• Our work is transforming the way people in pain access support at their fingertips
• Our work is innovative in the crisis response space
• Our dynamic, fun, and diverse culture
• Our meaningful cause, led by empathy and innovation
• Our strong values at the center of all we do
• Our commitment to diversity, equity and inclusion
• Our commitment to engagement and belonging
• Our commitment to our employees and their holistic wellbeing
• Our value of work/life balance
• Our growth mindset and prioritize professional development
• Our leaders who truly care

What you'll be doing:

Our Security & IT team is responsible for the security of our organization, as well as the platform we build. As part of this team, the Techops Specialist will work collaboratively across the organization to ensure that the Crisis Text Line team has secure and effective technical tools, empowering them to do great work in service of our mission. Evolving our technology toolset for efficiency, automation, and security will be critical to enable us to scale so that we can serve a global audience.

Responsibilities:

• Provide friendly and efficient technical support and appropriate hardware repair or replacement to CTL staff, according to established procedures and timeframes
• Work with external vendor to to manage equipment fulfillment and storage
• Provide new employee IT orientation, setup, and coaching, ensuring basic access and functionality
• Complete employee IT offboarding in a, secure and documented way
• Be available on call on a rotating basis to assist our 24/7 operations
• Work closely with other People Ops team members to create an overall inclusive employee experience

Qualifications:

• 3+ years of relevant IT support experience
• Strong customer focus

• In-depth knowledge:

  • Okta, SSO/SAML
  • Certificate and password management, including 3rd party tools for efficiency and automation
  • Cloud database access & credential management, database & OS upgrades
  • Experience with Zero-Touch deployments (Apple ABM, DEP and the MDM integration required including for multiple MDM environments)
  • Administration of DNS, SSL certificates
  • Administration of key software development tools: AWS, Atlassian, Github, Datadog
  • Administration of enterprise tools: Google workspace, Zoom, Okta & Auth0, Slack, Salesforce
  • System access control: Linux, VPN, jump hosts
  • Strong knowledge of Mac OS
  • Strong knowledge of command-line and programming languages like Bash, Zsh, Python, Swift
  • Centralized Antivirus Administration (Bitdefender, Sophos, etc)
  • Networking Principles - Understanding of LAN/WAN, TCPIP Networking

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $72,072 - $99,792 per year. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

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