ServiceNow Administrator

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The ServiceNow Administrator is responsible for the administration, configuration, and maintenance of the ServiceNow platform. This role ensures the optimal performance, availability, and integrity of the ServiceNow environment, working closely with IT teams, developers, and business stakeholders to support and enhance the platform's functionalities.

What You’ll Do

• Administer and maintain the ServiceNow platform, ensuring its availability, performance, and security
• Configure and customize ServiceNow applications, modules, and workflows to enhance functionality
• Develop and manage ServiceNow integrations with other systems and applications
• Provide user support, including troubleshooting issues and answering questions related to ServiceNow functionalities
• Create and maintain documentation for system configurations, processes, and procedures
• Collaborate with IT teams and stakeholders to gather requirements and deliver ServiceNow solutions
• Monitor system performance and user feedback to identify areas for improvement
• Implement best practices for ServiceNow administration, including upgrade management and change control processes
• Conduct training sessions for end-users and team members on ServiceNow features and best practices
• Stay current with ServiceNow updates and new features and recommend enhancements to leverage these effectively
• Other tasks as defined by manager

What You’ll Bring

• 2+ years of ServiceNow administration experience
• ServiceNow certifications (e.g., Certified System Administrator)
• Proficiency in multiple ServiceNow modules, such as Incident, Customer Service, Change, and Knowledge Management
• Proven ability to troubleshooting problems
• Strong communication and interpersonal skills to work effectively with diverse teams
• Moderate experience with ServiceNow configuration
• Some experience with SOAP/REST APIs – both developing and consuming them
• Some experience with the JavaScript programming language
• Moderate knowledge of the ITIL lifecycle, and how this applies to the ServiceNow platform
• Independent/self-managing individual who requires little guidance
• Collaborative team player

Nice To Have

• Strong understanding of ITIL processes and service management best practices
• Any Certified Implementation Specialist (CIS) certification, preferably in ITSM, CSM, ITOM, HRSD, IRM
• Moderate experience with ServiceNow scripting languages (JavaScript, GlideScript)
• Clear understanding of common ServiceNow development methodologies
• Experience working in an org with at least 100 users in either an admin or developer capacity

Benefits & Perks

Put your wellbeing first with our amazing benefits package:

• 25 days’ holiday which increases with length of service
• Competitive pension scheme
• Vitality Private Healthcare for you and family
• Medicash Benefit (including Dental cover)
• Life Insurance (4x annual salary)
• Income Protection if you are unable to work due to ill health
• Paid parental leave
• Sabbatical leave
• Employee Assistance Programme
• Co-investing opportunity

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com.

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