Health Information Operations Manager

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

Join Datavant, a rapidly growing leader in health information technology, on our mission to connect the world's health data and improve patient outcomes. We are committed to reducing the friction of data sharing across the healthcare industry by building technology that protects patient privacy while supporting seamless data linkage. As a Health Information Operations Manager, you will be at the forefront of this transformation, reporting directly to the Vice President of Operations. In this role, you'll lead efforts in Operations, Account Management, and People Leadership—key areas where your passion and expertise will drive success. You will thrive in a production-based environment, delight clients by exceeding expectations, and invest in a frontline team dedicated to our mission. At Datavant, we value smart, nice individuals who get things done. We believe in hiring high-potential and humble individuals who can grow with us as we scale. By joining our collaborative and innovative team, you will play a crucial role in shaping the future of healthcare data management. If you are driven for excellence and inspired to make a meaningful impact, we invite you to be part of our journey to revolutionize healthcare.

You will:

• Strategic Leadership: Partner with the Vice President of Operations to craft and implement strategies that enhance operational efficiency and align with Datavant’s overarching goals. Your leadership will be pivotal in driving transformative change within the organization.
• Operational Excellence: Spearhead continuous improvement efforts by implementing process improvements and leveraging technology to streamline operations, ensuring high-quality service delivery. Oversee the safeguarding of patient records, ensuring compliance with HIPAA standards, internal policies, procedures, and applicable federal and state laws.
• Account Management: Serve as the primary Account Manager for our customers, cultivating strong relationships and ensuring their needs are met. You will own the management of patient health record disclosures, working to delight clients, patients, requesters, and community healthcare providers with the goal to always exceeding expectations.
• Team Management: Mentor hourly staff and the supervisor team to support their professional development, cultivating a high-performing team culture. Create an environment of accountability and continuous improvement while ensuring adherence to company policies and procedures.
• Financial Oversight: Be responsible for P&L management, overseeing a budget of $5M+, ensuring optimal allocation of resources and adherence to financial targets.
• Cross-Functional Collaboration: Collaborate closely with various departments to ensure strategic alignment with business objectives and facilitate seamless data integration. Your role will be central in cultivating communication and cooperation across the organization.

What you will bring to the table:

• Healthcare Operations Expertise: At least 3 years of proven experience in healthcare operations management, with a focus on data-driven decision-making and a deep understanding of Health Information Management (HIM) practices.
• Leadership and Team Development: A minimum of 5 years of strong leadership skills with the ability to inspire and manage teams effectively, including mentoring hourly staff and supervisors for professional growth. Demonstrated success in leading teams of 30+ members and frontline supervisors.
• Operational and Financial Acumen: Experience in P&L management, overseeing budgets of $5M+, identifying opportunities for cost savings, and revenue generation. Passion for identifying process improvements and providing innovative solutions.
• Compliance and Coordination: Expertise in ensuring compliance with policies, procedures, and applicable federal and state laws, including HIPAA standards. Coordination experience with site management on complex issues is essential.
• Communication and Relationship Building: Excellent communication skills, capable of building strong relationships with internal and external stakeholders. Serve as the primary Account Manager to our customers, ensuring their needs are met.
• Technical Proficiency: Knowledge of accurate data entry, office equipment, and procedures. Experience with Provider Care Solutions and Release of Information (ROI) processes is advantageous.
• Flexibility and Mobility: Openness to travel up to 25% of the time to multiple sites based on regional needs. The role requires being onsite at client facilities 75%-80% of the time to support and improve operations where Datavant staff are embedded.

Bonus points if:

• You have prior experience in Release of Information (ROI) management, demonstrating your ability to handle sensitive data securely and efficiently.
• Hold RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator) credentials, showcasing your expertise in health information management.
• Possess a A Bachelor’s degree in Health Information Management, Business Administration, or a related field or a Master's degree in Health Information Management (HIM), Healthcare Administration (MHA), Business Administration, or a related field, highlighting your academic foundation in the industry. This advanced degree reflects a robust academic foundation and equips you with the strategic insight and leadership skills necessary to excel in a dynamic healthcare environment.
• Are certified in Six Sigma, indicating your proficiency in process improvement and quality management methodologies.
• Have experience with Provider Care Solutions, enhancing your capability to manage healthcare operations effectively.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

This role requires travel onsite. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $76,000-112,000.

This is an onsite/field-based position and resides in and around the Little Rock, Arkansas area. Applicants must reside in the region or must be willing to travel to the region and be onsite 80% of the time.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process

This job is not eligible for employment sponsorship.