Sr. Customer Success Manager, Public Sector

Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA.

• Customers simplify operations, improve data security, and unlock data’s value. Customers include:Roche – Saved $50M by securely operationalizing data products and saving inventory.Thomson Reuters - Faster access to Snowflake data and a 60x increase in data usage resulting in greater productivity.Swedbank – 3x time saved setting up data security and self-service policy authoring. 2x more data use cases. 5x improvement in process efficiency. JB Hunt – Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings.• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023.• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies. • $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.

Immuta is investing in growth across the Public Sector, and we have an immediate need for an Intelligence Community (IC) Sr. Customer Success Manager (CSM) to support and expand our Intelligence Community (IC) customer base. As a Public Sector CSM working with our IC customers, you will work as a key member of our fast-growing Public Sector business to ensure successful implementation and continued business growth. You will be the primary POC for customer engagement, responsible for program delivery and organic growth within your customer space. This role will enable our customers to succeed in their missions by leveraging Immuta’s technology. As the CSM you will work to gather new insights in how Immuta is being used, challenges on our projects and areas we can invest to help deliver customer missions while feeding those insights back into our Field, Product and Customer Success teams. Most importantly, you will work with our IC customers to develop and identify opportunities by understanding their pain points and help them define the business and operational impact Immuta can have within their environments.

At Immuta Our Customer Success Managers:

• Manage and advocate for the customer - owning the relationship and acting as the voice of the customer within Immuta
• Be the primary point of contact and build long-term relationships with customers
• Drive expansion – identify and implement new use cases and spot and act on opportunities for growth and expansion
• Work closely with the greater Public Sector Customer Success team to deliver a seamless customer experience.
• Identify and document new opportunities within the assigned account base, working with our IC Account Executive on the Sales team to track opportunities through the sales cycle
• Work with the Public Sector CTO to provide customer input to the Product & Engineering departments to ensure our platform is meeting their needs
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, and attending key IC and Public Sector events
• Keep current clients satisfied and delivering exceptional client service on a day-to-day basis
• Maintain a high level of customer satisfaction, resulting in outstanding contract renewal rates

Requirements:

• In-depth knowledge of the IC, including deep relationships within Immuta’s key IC customers and ability to connect with both customers and partners across the space
• Tangible experience successfully driving organic growth within an account
• Five plus years of proven account management or other relevant experience
• TS/SCI clearance
• Ability to analyze technical concepts and translate them into business terms
• Experience in or knowledge of data governance, data science, data analytics, and/or data engineering
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem solving skills
• Excellent time and project management skills.
• Proactive approach to problem solving, both internal and external to the organization
• Keen attention to detail and adherence to deadlines