Director - Certification Programs

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Certifications validate the knowledge and expertise of administrators using Veeva technology, services, and data products. Thousands of valuable credentials have been earned by Veeva customers, partners, and employees looking to gain job-ready skills, build confidence, and advance their careers. In this role, you will lead Veeva’s current certification program, and implement strategies to both grow the type of credentials we offer and innovate the methods we use to assess skill and performance-based competence. A successful candidate in this role has a successful track record leading credentialing programs that support company strategy. You can articulate the importance of reliable, fair, and relevant assessment. Candidates will be well versed in managing exam development and publishing processes, certification systems, and driving go-to-market motions associated with high-volume assessment programs. You will partner with the curriculum development organization to align on shared personas and job-task analyses as inputs to exam and course development. An entrepreneurial attitude and passion to innovate “a cool new thing” that doesn’t yet exist is key to thriving on our team. You must be comfortable working autonomously as well as with SMEs and stakeholders and have a natural affinity for gaining deep expertise yourself. We operate as an inclusive team of owner/builders at Veeva and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

• Innovate a certification program structure that scales with a growing product catalog and satisfies compliance objectives for key stakeholders.
• Establish program policies, procedures, and operational practices to safeguard exam security, maintain credential integrity, and comply with legal defensibility standards.
• Establish and lead a right-sized team to support exam development and operations.
• Oversee exam development workshops in support of job-task analysis, exam blueprint, and item writing efforts.
• Develop new go-to-market channels such as an onsite testing center at customer conferences.
• Proactively communicate credential program results to cross-functional business stakeholders.
• Craft program messaging, candidate guides, FAQs, and website details; oversee all certification-related inquiries into the operations team.
• Develop vendor relationships that support test development and delivery, psychometric analysis, and badging goals; manage program budget.
• Develop a working knowledge of various capabilities of Veeva products and underlying technologies to become product-line conversant with a growing ecosystem of experts.

Requirements

• History of building or managing successful, innovative credentialing functions.
• 7+ years experience in enterprise customer-facing SaaS certification programs.
• Experience with digital credentialing programs such as Credily, Accredible
• Experience with high-stakes test development and delivery; familiarity with vendors and methodologies.
• Consistent track record of selfless leadership with bias for taking healthy risks, holding self & team accountable for results, and operating autonomously.
• Strong interpersonal skills with the initiative to build collaborative, productive relationships across all lines of business.
• Demonstrated ability to flexibly take on new challenges and pivot direction if needed.
• Bachelor's degree or equivalent.

Nice to Have

• Credentialed in test development, psychometric analysis, or project management.
• Life sciences experience in pharmaceutical, biotech, medical device companies, or clinical research industries.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $125,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.