Senior Business Analyst - Perm

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

We are searching for a Senior Business Analyst preferably with E-commerce experience to join our Delivery team here in Hungary.

Working under your own initiative with required guidance and support you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the delivered solution.

You will be working closely with the Project Managers, the Technology team, the UX/UI team and with client team members.

What you 'll be doing:

• Assessing current state to identify the starting point for a change and determining ideal future state
• Gathering, validating and documenting all types of requirements (business, functional, quality of service, etc.)
• Supporting project roadmap development
• Modelling processes and identifying opportunities for process improvements
• Identifying stakeholders and conducting stakeholder analysis
• Working closely with clients, developers, and managerial staff
• Participating and in cases leading agile ceremonies (3 amigos, refinement sessions, backlog grooming etc.)
• Identifying issues, risks and benefits of existing and proposed solutions and outlining impacts
• Simplifying information and deciphering technical jargon so it is easily understood by the various stakeholders
• Creating and owning scope items such as User Stories, prioritizing and staying on top of the project backlog
• Supporting project handover and acceptance testing
• Change management – performing impact analysis and support PMs to incorporate necessary changes to the project
• Representing the project team and project progress in client facing situations (e.g.: product demos)
• Successfully managing complex and challenging stakeholders and client peers.
• Managing complex epics and requirements, supporting other BAs and project team members.
• Managing a number of BAs and some involvement in recruitment and performance management

What we expect from you:

• Proven experience working as a Business Analyst on web-based/ecommerce projects
• Ability to run workshops with client stakeholders
• Industry-recognized Business Analysts certificate (or willingness to achieve the certificate as part of the development plan) - PMI PBA certificate is a plus
• Ability to communicate (in English) in a clear and concise, structured manner to break down complex issues and ask tough questions when needed
• Understanding agile development frameworks and processes and the end to end project delivery cycle
• Familiarity with industry standard BA techniques in Requirement elicitation, Root cause analysis, Traceability, etc.
• Working knowledge about modelling languages (BPMN, UML or similar)
• Expertise in Atlassian stack (JiRA, Confluence), working expertise in a modelling tool (Miro preferred)
• Experience in web/software development is a plus
• Competency in Microsoft applications including Word, Excel, and Outlook
• Strong commercial awareness and business acumen, outstanding problem solving, time management and organizational skills
• Energetic, enthusiastic with strong attention to detail

In return, this is what you can expect:

• Hybrid way of working (2 office days, 3 days from home)
• Private health insurance package (for employees working with us for a year and more)
• International and inhouse training possibilities
• Education budget to suit your own development
• International projects
• Diverse teams (in 2023 our office won the ‘Most Diverse Company’ special award in the Lovable Workplace competition)

And there's more:

• Kid and dog friendly office
• Annual team building days and many fun events
• Award-winning and well-equipped office

In Budapest, you’ll join a team of other specialists who are always ready to help each other. The team is part of our VML Commerce and Technologies network and works in coordination with our Local and EMEA client leads.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritize your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, social events, training opportunities, medical insurance, sports opportunities and much more.

VML is a leading creative company that combines brand experience, customer experience, and commerce to create connected brands and drive growth. VML is celebrated for its innovative and award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Intel, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, which name WPP as a “Leader” in Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. As the world’s most advanced and largest creative company, VML’s global network is powered by 30,000 talented people across 60-plus markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

AT VML Commerce & Technology:

Our commerce and technology division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co.

We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia.

Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our clients’ successes and believe that anyone can show creative bravery no matter what their role is in the team.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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