Head of International Client Services

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.

The Head of International Client Services will lead and manage our international client services division. This leader will be responsible for driving strategic initiatives focused on client satisfaction, driving their business performance and leading a high performing team across EMEA and APAC. The ideal candidate will have a proven track record in senior leadership roles, with experience in managing large teams, driving strategic change, and delivering measurable results. This role reports directly into our SVP Global Client Services.

StackAdapt is a Remote First company and we are open to candidates located in London or surrounding areas.

What you'll be doing:

• Leadership & Management:
• Provide strategic oversight and leadership to the client services division, ensuring alignment with the company’s overall vision and goals.
• Directly manage a team of managers and directors, fostering a collaborative, high-performance culture across regions.
• Oversee the professional development and performance management of an international team, ensuring excellence in client service delivery.
• Serve as a key member of the Global Client Services leadership team, contributing to department and company-wide strategy and decision-making.

Strategic Planning & Execution: - Develop and implement a strategic roadmap for the client services organisation, focusing on driving client satisfaction, retention, and growth.

• Drive the department's excellence by taking a strategic, data-driven approach and leveraging metrics and analytics to improve service delivery and client outcomes.
• Collaborate with other departments (e.g., Sales, Marketing, Product) to ensure a seamless client experience and alignment of goals.

Client Relationship Management:- Build and maintain strong relationships with key clients, acting as an escalation point for critical issues and ensuring their long-term success and satisfaction.

• Develop and oversee client satisfaction and retention strategies, ensuring the consistent delivery of exceptional service across all regions.
• Represent the company in client meetings, presentations, and negotiations as needed.

Performance & Metrics Management:- Establish and monitor key performance indicators (KPIs) for the client services division, ensuring that all teams meet or exceed targets.

• Use data and analytics to drive continuous improvement in service delivery, client satisfaction, and operational efficiency.
• Report on departmental performance to the executive team, providing insights and recommendations for improvement.

Operational Excellence:- Implement best practices and process improvements to enhance the efficiency and effectiveness of the client services team.

• Ensure compliance with company policies, industry regulations, and client agreements.

What you bring to the table:

• 10+ years of experience in client services, account management, or a related field, with at least 5 years in a senior leadership role.
• Proven track record in the AdTech space, with depth of knowledge in the industry landscape, upcoming challenges, and what being “world-class” really means to us.
• Deep experience and passion for people management, with a background encompassing leading large organisations with multiple management layers
• Strong analytical skills, with the ability to leverage data to drive decisions and improvements.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Demonstrated ability to think strategically and execute methodically.
• Deep data acumen and understanding, both leveraging the insights of the team and also getting hands-on in spreadsheets and systems to get the context needed for key decisions
• Ambassador for a strong performance culture that values supporting others, acting with integrity, and focusing on a growth mindset

StackAdapters Enjoy:

• Competitive salary
• Private Medical Insurance cover
• Auto-enrolment into the company pension scheme
• Work from home reimbursements
• Coverage and support of personal development initiatives (conferences, courses, etc)
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Take part in our Work and Wander policy, which allows you to work from anywhere worldwide.
• Our social and team events (virtually!)