Showroom Keyholder - Toronto

We are excited to be looking for a Keyholder to join our growing team as an integral part of our showroom leadership. This role is perfect for someone who thrives on leadership, coaching, operational excellence, and delivering a first-in-class guest experience. You’ll empower the team in real-time, act as a Guest Experience Manager, and play a crucial role in driving sales and achieving showroom goals.

As a key leader, you’ll be relied upon to "run the show” in the showroom manager’s absence, overseeing daily operations and providing leadership in onboarding and developing new team members. The ideal candidate will have a passion for selling, an ability to meet and exceed sales goals, and the potential to grow into a Showroom Manager role, possibly already possessing experience suited for that position.

Responsibilities

• Lead by example in selling VRAI’s bridal and fine jewelry collections, meeting and exceeding personal and team goals while empowering the team and driving success.
• Lead efforts to provide a superior customer experience, ensuring customers receive personalized attention throughout their journey.
• Open and close the showroom, ensuring completion of all operational tasks, and adhering to company policies.
• Participate in stretch projects that support business growth, preparing for future advancement opportunities.
• Work closely with the showroom and virtual sales teams on clienteling, custom design projects, and team development initiatives.

Requirements

• E-commerce or retail sales experience with proven ability to close sales in a high-volume environment.
• Diamond expertise and jewelry experience are strongly preferred—certified Gemologists from a reputable institution are a strong plus.
• Independent, motivated, and well-organized, with excellent writing and communication skills, previous leadership experience highly desirable.
• Compassionate, positive, patient, people-person, and technologically savvy.
• Available weekends.