Customer Success Manager

Brellium is a health-tech startup developing a completely novel, applied AI technology to tackle clinical quality, helping clinics analyze their medical records to deliver better care and decrease insurance clawbacks. We are committed to empowering clinics and driving a leap in efficiency in the American healthcare system. We are seeking a Customer Success Manager to help our ABA (autism care) mental health, hospice, and home health customers implement our AI product. You will work with the C-Suite of mid market & enterprise clinics daily to help them best use Brellium.

This role might be for you if:

You are a hard worker eager to contribute to cutting-edge technology and thrive in a collaborative team setting. You’re enthusiastic about joining a small, energetic team in the heart of New York City (Flatiron). You're excited about the intersection of AI and health tech and want to be part of a forward-thinking company. You are a creative problem solver with a deep understanding of people and strong communication skills. You thrive in a fast-paced, in person work environment, enjoy collaborating with both customers and engineering teams, and want to make a difference in people’s lives.

Responsibilities:

• Own communication at accounts for $1B+ customers from contract signing onward
• Deal directly with C-suite healthcare executives every day
• Work hand-in-hand with our CEO, CTO, Engineering Leads, and implementation team to help customers onboard to Brellium, increase contract value, and build a repeatable customer success process
• Collaborate with our engineering team to guide roadmap for future features

Requirements:

• Previously worked in customer success, sales or account management at an early stage startup
• Track record of exceeding quota
• Live in NYC, or can move within the next 30 days
• Extreme sense of ownership

Don’t worry if you don’t tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.
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*Bonus points:**

• Healthcare technology sales or account management experience
• Existing rolodex of ABA, therapy, home health, or hospice companies

Compensation / Benefits:

• $100,000-$130,000
• Commission with generous accelerators
• Unlimited PTO
• Occasional paid travel
• Medical/Dental/Vision