Porting Specialist - Remote based in India

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

We are recruiting a Porting Specialist based in Remote India for our international Porting team.

What you will be doing:

• Coordination: Working with carriers and service providers to facilitate the transfer and /or purchase of numbers across multiple countries and regions
• Documentation: Ensuring that all necessary paperwork and authorizations are completed and submitted correctly not only for porting and purchasing but also for regulatory and number management updates.
• Troubleshooting: Addressing any issues that arise during the porting process, such as discrepancies in account information.
• Customer Communication: Keeping clients informed about the status of their porting requests and any potential delays. Answering requirements questions and providing relevant information during the porting or purchase process
• General product Support: Answering basic questions and helping with basic setup for new onboarding customers.

What we are looking for:

• Customer Service Orientation: Providing excellent support to clients and addressing their concerns or inquiries promptly. (experience in customer support is a plus)
• Attention to Detail: Being meticulous in managing documentation and data to prevent errors during the process.
• Problem-Solving Skills: Ability to troubleshoot and resolve issues that may arise during number porting.
• Communication Skills: Clear and effective communication with clients, carriers, and internal teams to convey information and updates.
• Organizational skills: Organizing and managing multiple requests simultaneously, often under tight deadlines.
• Analytical Skills: Assessing and analyzing information to ensure compliance with regulations and to improve processes.
• Adaptability: Staying updated on industry changes and adapting to new technologies and processes.