Renewals Coordinator

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Our values, which reflect our view on what’s important and what’s right, include: We’re *humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off. *

AlertMedia is looking for a detail-oriented and proactive Renewals Coordinator to support our renewals process and enhance customer retention within our high-volume accounts. The ideal candidate will play a key role in managing contract renewals, ensuring timely communications with customers, and collaborating with cross-functional teams to identify opportunities for growth.

Who you are:

You are passionate about renewals and value our customers and their success. You are motivated to win and see others win in a quota driven environment. You are comfortable managing a large volume of accounts and can stay organized. You are articulate, inquisitive, collaborative, and analytical.  You have strong written and verbal communication skills. You look for opportunities to streamline processes and strive for efficiency. You enjoy working closely with your peers cross-functionally.

What you get to do every day:

• Oversee the renewal process for existing contracts, ensuring all documentation is accurate and up-to-date in Salesforce
• Serve as the primary point of contact for customers regarding their renewals, addressing questions and provide assistance throughout the process
• Work closely with the sales, customer success, and finance teams to ensure smooth transitions and fulfill customer needs
• Maintain relationships with customers to understand their needs and ensure satisfaction with our services
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth 

What you bring to the role:

• 2+ years of professional experience in Renewals, Procurement or Account Management, preferably within a SaaS organization 
• Background in sales, business development is a plus
• A consistent track record of achieving personal goals
• Strong organizational skills with attention to detail
• Ability to work independently or as part of a team
• This is a hybrid position (2-3 days a week) in the Reforma area of Mexico City where you’ll get to collaborate with our other team members
• Bilingual English/Spanish a must
• This is an in office, hybrid position (2-3 days a week) in our downtown Mexico City (Reforma) offices

Why you’ll love working at AlertMedia: 

• Competitive Base Salary
• Annual Company Bonus
• 100% paid Medical, Dental, and Vision benefits for employees
• Christmas Bonus (Aguinaldo)
• Holiday and Vacation Days
• Additional Vacation Bonus
• All computer equipment provided to our employees
• Amazing rewards and incentives – we love celebrating each other
• A Best Places to Work company 8 years in a row and numerous other awards
• Ongoing career development opportunities through our Learning & Development team - we love investing in our people!

About AlertMedia: 

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, In-N-Out, and Walmart—in more than 130 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

AlertMedia does not currently sponsor applicants for work visas.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/