IT Administrator (m/f/d)

Explore a new world of possibilities:

At HomeToGo, we’re on a mission to make incredible accommodation easily accessible for everyone. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. An amazing journey of opportunity with an international team lies ahead - join us!

Your future contribution:

We are seeking a highly skilled IT Administrator to join our IT team and ensure the seamless operation of our technical infrastructure. The ideal candidate will have extensive experience in IT service management, hardware troubleshooting, and systems administration. You will be responsible for managing IT services, resolving technical issues, and supporting onboarding and offboarding processes. This role requires a deep technical skill set across various platforms, strong problem-solving abilities, and excellent communication skills.

How you’ll add value:

• Google Workspace Administration:
  Manage and administer Google Workspace accounts, ensuring smooth user management, security settings, and troubleshooting.
• Okta Administration:
  Oversee and maintain the Okta platform, ensuring effective identity and access management, seamless user authentication, and security compliance.
• Jira and Confluence Administration:
  Manage and troubleshoot Jira projects and workflows, and maintain Confluence knowledge bases to ensure smooth project management and collaboration.
• IT Service Management (ITSM):
  Provide proactive IT support by handling incidents, service requests, and changes, aligned with ITIL best practices, and ensure compliance with SLAs.
• Hardware Troubleshooting:
  Diagnose and resolve hardware-related issues on laptops, desktops, peripherals, and mobile devices. Manage hardware repairs, replacements, and upgrades.
• Onboarding & Offboarding:
  Coordinate IT processes for new hires and departing employees, including hardware provisioning, software setup, account creation, and deactivation, ensuring a seamless experience for end users.
• Networking:
  Troubleshoot and resolve network issues, including routers, switches, VPN configurations, and ensure optimal network performance and security.
• Cybersecurity (Basics):
  Assist in implementing cybersecurity best practices, monitor system alerts, and collaborate with the security team to address potential risks.
• User Support:
  Provide high-level technical support to internal users, troubleshoot hardware and software issues, and respond to inquiries efficiently.
• Documentation & Knowledge Sharing:
  Maintain IT documentation, user guides, and knowledge bases, ensuring clear communication and documentation of procedures.

You’ll be successful in this role if you:

• Have 3+ years of experience in IT Support or System Administration roles with demonstrated expertise in:
  • IT service management
  • Networking and basic cybersecurity
  • Jira and Confluence management
  • Hardware troubleshooting and repair
  • Onboarding and offboarding processes
  • Google Workspace administration
  • Okta administration
• Are proficient in managing and supporting IT hardware (laptops, desktops, printers, etc.).
• Demonstrate a strong understanding of Windows, MacOS, and Linux systems.
• Are familiar with network fundamentals (IP, DNS, DHCP, VPN, etc.).
• Navigate easily in cloud environments and SaaS platforms.
• Have exceptional communication skills in English (both written and verbal).
• Demonstrate a proactive approach to problem-solving with strong attention to detail.
• Can manage multiple tasks and meet deadlines in a fast-paced environment.

Why HomeToGo?

Your journey with HomeToGo is a two-way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:

• The essentials: Competitive compensation package, visa sponsorship & relocation assistance*, full IT support & equipment, corporate benefits, modern offices, 27 paid vacation days a year (+ one additional day per year of employment until 32)
• Career growth: 360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts
• Personal development: German & Lithuanian language courses, internal and external workshops & trainings, company & team events, Gympass, clubs & sports (e.g. volleyball, running, yoga classes), psychological support
• Startup spirit: Driven by our Leadership Principles: We are fast, nimble, and results-driven - embodying a startup mentality even as a global, public company. We encourage ownership and enable each other to succeed
• Flexible work approach: Office-led and remote friendly approach; employees are offered remote work flexibility for up to 50% of the year, including work from abroad benefits. Plus, access to a Travel Industry Card
• Climate action: Committed to being a pioneer in green travel: We’ve achieved an industry-leading “Low Risk” ESG Rating (16), awarded by Morningstar Sustainalytics, and are a proud member of Leaders for Climate Action
• And so much more…

*Certain conditions apply

About us:

HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com, Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide.

Founded in 2014, HomeToGo operates localized apps & websites in 25 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it, AMIVAC, atraveo, Casamundo, CaseVacanza.it, e-domizil, EscapadaRural, Kurzurlaub, Kurz Mal Weg, Tripping.com and Wimdu.

HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age.

We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!