Segment Product Enablement Specialist

See yourself at Twilio

Join the team as our next Product Enablement Specialist on Twilio Segment’s GTM enablement team.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed as a trusted partner to the Segment GTM organization with a strong focus on Product and Technical Enablement. Within Twilio, Enablement drives onboarding and continuous training for our customer facing teams to accelerate ramp times, drive revenue and broaden skill sets. This role contributes to content creation and supports operational execution and delivery of Product Enablement for both the GTM and CAPS teams as well as other cross-functional programs such as our bi-annual Sales Accelerator Bootcamp.

Responsibilities

In this role, you’ll:

• Drive cross functional alignment across GTM Stakeholders, Product Marketing Managers (PMM) and Product Managers (PM) to develop and roll out a formal Product Enablement Program for future product releases.
• Own and drive the overall product enablement strategy and roll out Monthly Product LMS Updates for Segment GTM and CAPS teams.
• Synthesize technical concepts into digestible concepts for non-technical GTM roles.
• Work with respective PMs and PMMs to develop an enablement plan and identify enablement training/ assets needed for each new Segment product or feature release.
• Help build and execute product enablement training (live or LMS) for Segment GTM and CAPS teams.
• Coordinate agenda and technical presenters for Monthly Technical Enablement sessions.
• Owning logistics, coordinating agenda and executing the AE & SE Sales Onboarding Accelerator program in San Francisco that occurs in Q2 and Q4.
• Work with PMM to audit past product trainings to ensure content is most up to date in our Content Management System.
• Help drive large cross-functional initiatives such as Sales Kick Off Content for Segment.
• Prioritize projects assigned and meet project timelines.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• BA/BS degree in a business related field.
• Experience with content and learning management systems.
• Familiarity with Google Suite and project management tools like Airtable.
• Ability to translate technical information into digestible concepts.
• Effective time manager, capable of delivering on multiple assignments and tasks accurately and on time.
• Ability to maintain a high level of productivity in a fast-paced, team environment.
• Experience with product release cycles and communications.
• You have an innate desire to help others succeed.
• You are enthusiastic and willing to learn.

Desired:

• Strong project management skills.
• Excellent written and verbal communication skills.
• Ability to influence and build effective working relationships with all levels of the organization.
• Strong preference for candidate with Segment product knowledge.

Location

This role will be remote, and based in the United States, but is not eligible to be hired in CA, NY, NJ, WA, PA, and CT.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C. : $105,019 - $131,274.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $111,197 - $138,996.
• Based in the San Francisco Bay area, California: $123,552 - $154,440.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Applications for this role are intended to be accepted until 11/30/2024 but may change based on business needs

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].