Vehicle Operations Specialist

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We are looking for a Vehicle Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.

We have a rapidly growing fleet and customer base that rates their experience with us as Excellent on Trustpilot! We want to continue to extend that experience into our in life service provision and are looking for someone to join the Vehicle Operations team to assist with all aspects of the in life journey for our customers.

We are growing fast and have a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. There is lots to do as we continue to grow but also an amazing chance to influence how we manage our fleet and plenty of development opportunities.

What you'll do

• Minimise vehicle downtime as we rapidly expand our fleet by liaising with dealers when vehicles are in for repair, escalating with manufacturers/dealers/partners where necessary
• ‘Own’ customer escalations from start to finish and flag common root causes to mitigate them from happening in the future
• Actively seek compensation on behalf of our customers where necessary
• Work with our Customer Operations teams to ensure they consistently have the most up to date information to relay to our customers and keep them well informed at all times
• Assist all areas of the Vehicle Operations Team when required; this may involve vehicle insurance, hire vehicle management, arranging vehicle recalls etc.
• Weekly reporting on volumes and trends

What you'll need

• An understanding of the current challenges in the fleet industry
• Experience working in either a dealer/fleet company or service/bodyshop
• Comfortable liaising with drivers to de-escalate situations and have a ‘phone-first’ approach
• Confidence in challenging dealers/manufacturers in reference to parts delays, repairs etc.
• Knowledge of vehicle repair processes and associated supply chains is preferable
• Previous working knowledge of fleet management systems including Key2 and 1-Link is an advantage
• Experience working independently and as part of a close-knit team
• A curious and keen-eye for detail to spot areas of improvement - we love hearing ideas!
• To be a natural finisher and an effective operator - you leave no loose ends in your path
• To want to be part of a rapidly growing company and be comfortable adopting changes quickly and adapt as the team and fleet grow

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits
• Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recordeda podcast about our culture and how we empower our people