Senior Software Engineer, Observability

Today, CLEAR is well-known as a leader in digital and biometric identification, reducing friction for our members wherever an ID check is needed. We’re looking for a Senior Software Engineer, Observability to establish our SRE function. You will join us to accelerate building and scaling our innovative systems that support our growing identity platform. You will drive on SLOs, using them to find and fix gaps in our observability and our overall systems. You will lead reliability-focused practices such as load testing, capacity planning, game days, chaos testing, and incident post-mortems. You will work hand-in-hand with the Software Engineering and Product team on the design, architecture, and implementation of new systems and services.

What You Will Do:

• Embed within an Engineering and Product pillar to deeply understand the product and implement observability across all key flows
• Facilitate and build load testing cases, ensuring we understand the limits and scaling factors of our services and systems
• Contribute to architecture and design of new services and systems, ensuring highly reliable and scalable concepts are implemented
• Work closely with Infrastructure, Developer Experience, Networking, and other teams to ensure Product Engineering requirements are met on future roadmaps and technical implementations
• Build and lead practices such as game days, chaos engineering, and failure analysis
• Build long-term capacity plans, with an eye toward reliability and cost-efficiency

Who You Are:

• A software engineer who has worked as an embedded SRE
• Experience writing production-grade software in a modern language, such as Java or Python
• Strong knowledge of distributed systems concepts (think CAP theorem), microservices architecture, and distributed tracing
• Experience with modern observability systems such as Datadog
• Experience with performance debugging tools and patterns. You should be able to read a flame graph
• A strong product and user-centric mindset
• Desire to continuously improve systems and environments

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $175,000 - $215,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 25+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.