Lead Software Engineer - Email Campaign Pipeline

At Klaviyo we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

Why You Should Join the Campaign Pipeline Team

As part of the Campaign Pipeline team, you'll have a direct impact on Klaviyo’s most widely-used marketing engagement channel, shaping the way hundreds of thousands of global e-commerce businesses connect with their audiences. Our team is at the forefront of building and operating highly-scalable, highly-available distributed systems that handle the ever-increasing volume of email campaign traffic. Every day, our systems power the scheduling and processing of tens of thousands of campaigns, delivering over 1 billion emails. With the highest message volume across Klaviyo, we empower our customers to target diverse audiences effectively, all while ensuring compliance with industry standards and best practices. If you're passionate about working on large-scale, complex systems that make a difference, this is the place for you.

How You Will Make a Difference

• In this role, you will own and build features/services that hundreds of thousands of Klaviyo customers rely on daily to drive their business forward.
• Work on crafting our highly-scalable, highly-available email campaign pipeline that processes and delivers 1B+ messages daily.
• Collaborate radically with teams and stakeholders across Klaviyo on designs, implementations, and engineering practices.
• Learn new technologies, bring them to the team and apply them to evolve our systems to the next level.
• Help us improve our experimentation and development processes, and mentor other engineers on the team.
• Participate in the technical interview process to help maintain a high bar for our growing teams
• Contribute to the company as a subject matter expert, constantly pushing yourself to be a better engineer and to level up all of your peers within your team and within Klaviyo.

Who You Are

• Have 8+ years of experience in a software engineering discipline and have architected, built and delivered at least one complex system.

• Have profound experience/understanding on large-scale system architecture, technologies and patterns. Have deep insights of their pros/cons and use scenarios, able to apply them to system design by making appropriate tradeoffs to meet the business needs best.Love digging into performance and scalability issues to drive breakthrough solutions-- whether it's a performance degradation or too many clicks in a workflow, a database query timing out, or a queue that just won’t drain. You recognize all problems can be solved.

• Passionate about growing and improving a product daily using a data driven mindset, familiar with system monitoring and alerting techniques.

• Proven experience with being a coach and a mentor for team members and helping them grow.

• Like working on small, high-performing autonomous agile teams. At Klaviyo, you will have ownership of features, but you'll collaborate radically with everyone to make sure we produce the right solution.

• Based on Boston and willing to meet with the team in the office regularly.

• Bachelors degree in Computer Science or equivalent experience.

Technologies we use (not exhaustive):

• Python, Go, Django, MySQL, Redis, Memcached, Apache Zookeeper, Apache Pulsar
• Amazon Web Services (EC2, RDS, Aurora, etc.), Terraform, Jenkins