IT Support Analyst

Who are we?

Smarkets is a betting exchange for sports and political trading that has handled over £29 billion in volume since 2010. Our company mission is to fix the betting industry with the best products and best prices. We are upending the sports betting industry by growing a transparent platform that offers the best value for bettors, with the fairest odds, best technology and a superior customer experience.

Smarkets is a Series B tech company that brings a professional, product-led approach to our mission. We embrace collaboration, trust, innovation and scientific rigour, while we celebrate ambitious goals and passionate energy. Our culture rewards people on merit and excellence and we strive to provide a working environment where recognition, challenges, support, collaboration, interesting benefits and shared meals provided by our chefs mix together to let you unlock your potential, grow with us and become your best self.

Join our team and play a pivotal role in shaping the future of our betting trading technology landscape.

Role expectations and responsibilities

As Part of the people team, we are looking for an IT support Analyst able to support our teams in our different offices. You will have the opportunity to grow in Smarkets as we expand and onboard new functions. Your input will be crucial in shaping the role, defining its direction, and automating processes where possible. We're looking for someone eager to learn and play a significant role in supporting our teams.

Responsibilities:

• Offer technical assistance for internal systems across all offices
• Manage asset register
• Diagnose, identify, research, and proactively resolve technical issues
• Set up and configure Mac and dell hardware, operating systems, and applications
• Configure network, devices, printers, and conference systems
• Conduct routine checks, timely upgrades, and audits for maintenance activities
• Assist in the rollout of new hardware and software, providing support and testing
• Monitor software compliance and engage with users to ensure adherence
• Administer and oversee our Mobile Device Management (MDM) solution; Mosyle
• Manage and maintain office tools, including G-suite, Ancoris, Atlassian, hotspots, and sim cards
• Handle the provisioning and decommissioning of employee devices, including Macs, Dell OptiPlex, Dell XPS, and peripheral accessories

Role Requirements:

• You are familiar with maintenance of activities related to hardware and software
• Previous experience with MDM systems and Apple ecosystem
• Strong communication and collaboration skills
• Willingness to learn and solve issues
• Self-motivated and capable of working independently
• Readiness to collaborate with other team members and departments to achieve common goals.
• A can-do approach and flexible attitude

Our Values

• Push to win
• Make others better
• Give a shit
• Be a pro
• Bring the energy

Our values are at the heart of everything that we do. We believe these are the fundamentals to ensure we are delivering what’s expected of us in the best way possible for ourselves and for those around us.

Benefits

We offer a competitive salary package and benefits, along with a dynamic and collaborative work environment. Your work with us will make an impact and your voice will be heard.

We are a diverse team with a strong work ethic and plenty of hunger to win. We have designed our benefits offering around Health, Wealth, Lifestyle and Development.

These include:

• Stock options which vests over 4 years
• Pension scheme - an impressive pension scheme via Aviva. We will match 6% if you choose the same
• Health insurance
• Fresh fruit and snacks provided in the office everyday! (tea, coffee and soft drinks also included)
• We're a member of a cycle to work scheme
• We want to continue to invest in all our employees and do so by providing a £1000 yearly education budget that can be used on courses, conferences, books or training
• 25 days paid holiday + bank holidays to enjoy - you have the choice to carry over 5 days to the next year!
• Flexible working - we want to provide a hybrid model approach to working and provide you with 2 days a week working from home
• 20 days a year of global working - we provide the ability to work from anywhere in the world for up to 20 days a year
• We will provide you lunch everyday in the office - you don't need to worry about what to make or buy for lunch as we have it sorted with top quality food served by our in-house chef Alex!

What happens next​

We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.

• CV application review - We will review it as quickly as possible
• HackerRank Exercise - At home test to show off your skills
• Let’s chat - Quick chat with our team about your experience and the role
• Technical Interview - Live Technical Interview + Experience and Mindset Chat
• In Office Interview - Lunch with other colleagues in the team + CEO Chat