Customer Success Engineer- SC Training

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.

We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.

As we continue to scale, an opportunity has arisen for a Customer Success Engineer to join our team. Reporting into the Customer Success Team Lead, you will partner with both the engineering and customer success team to establish a new framework for training-related integrations for the SafetyCulture platform for both new and existing enterprise customers.

Your collaborative and customer-centric approach will help you build strong relationships with your team and customers as you utilise your technical skills to ensure our customers reach their goals, and succeed with the SafetyCulture platform. Demonstrating a strong interest in tech, you will be passionate to develop your skills in a front facing engineering role and grow your career with one of world’s fastest growing global SaaS companies and Australian Tech unicorns.

About You:

• Confident translating technical & non-technical requirements and communicating effectively with technical and non-technical stakeholders and customers;
• Experience writing SQL queries, building automations using Workato, optimising relational database architectures, data models and data warehouses;
• Strong organisational skills, working with numerous customers with the ability to switch context with speed throughout the day to navigate concurrent tasks of varied priority;
• Comfortable with a scripting language e.g. Python, Golang, JavaScript, Ruby;
• Flexibility to understand and work within a wide variety of organisations’ architectures, best practices and processes;
• Confident with reading API documentation, and integrating with APIs:
• Experience with software development or data analytics required.

How You Will Spend Your Time

• Partnering with our Customer Success team to build technical solutions for our managed customers;
• Establish a new framework for training-related integrations for the SafetyCulture platform;
• Partnering with our Sales team to help communicate the technical side of our platform offering ( Security, APIs, Cloud solutions );
• Leveraging your skillset to help the team reach their goals. This could include writing scripts to extend the platform’s capability for a customer’s specific use case, building BI dashboards to better communicate insights derived from customer data;
• Partnering with Customer Success Managers to help implement solutions for our customers;
• You will act as a conduit between Sales, Success, Product and Engineering;
• Working closely with our API and Integrations Engineering Team to communicate customer requests and improvements;
• Consulting with our customers about how to implement their integrations effectively.