Chief of Staff

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Role

We’re looking for a dynamic Chief of Staff to work closely with our CEO, driving both strategic initiatives and day-to-day operations. This is a highly visible and impactful role, and you should think about yourself as part of the executive team.

You'll take ownership of projects across the company, acting as a force multiplier for the CEO. From helping shape long-term strategy to managing urgent operational needs, you’ll be critical to ensuring that JotPsych operates at peak efficiency and continues to grow.

This role is ideal for someone who thrives in ambiguity, possesses exceptional problem-solving skills, and is comfortable rolling up their sleeves to get things done. You’ll be responsible for a wide range of duties, including but not limited to:

• Coordinating and facilitating strategic initiatives.
• Managing special projects and cross-functional priorities.
• Supporting external partnerships and client relationships.
• Conducting research and preparing reports, presentations, and business reviews.
• Overseeing internal communications and ensuring alignment across teams.
• Analyzing key business metrics and helping develop data-driven insights.
• Identifying operational bottlenecks and working to resolve them.

To give you a flavor for the work, recent initiatives/projects/priorities have included:

• Designing our approach to e-prescriptions, including customer interviews, secondary research, and vendor evaluation
• Rebuilding our website landing page to convey our longer term EMR strategy and sub-specialty specific differentiation
• Defining our conference strategy and tailoring marketing materials to each
• Increasing the sophistication of our digital ad campaigns and customer journey analytics using Google Tags and Analytics
• Interviewing customers about our new billing feature, synthesizing feedback, and prioritizing product updates accordingly

As aside on career progression

As the Chief of Staff, you'll learn about every corner of the business and will be well positioned to take on new and different roles on our team over time. Based on your interests, skills, and experience in the Chief of Staff role, we are open to constructing the right position for you within JotPsych in the longer term.

We would intend to place you into a C-Suite role after 1 yr. The roles we’re looking to fill through internal + external hires that we imagine you would be eligible for include but are not limited to:

• Chief Revenue Officer
• Chief Operating Officer
• Chief Analytics Officer
• Chief Data Officer
• Chief Strategy Officer
• Chief Growth Officer
• Chief Customer Officer
• Chief People Officer
• Chief Product Officer

Requirements

We’re looking for a team member with wildly high insight, and dogged work ethic. See Who and how we hire per above for more details. This particular role requires a great deal of flexibility, confidence, and attention to detail. Here is some more of what we’re looking for:

• 2-4 years of experience in management consulting (Bain, McKinsey, BCG, etc.) or equivalent operational roles at a high-growth startup.
• Exceptional analytical skills with a proven ability to problem-solve and think strategically.
• Strong interpersonal and communication skills, with the ability to influence and build relationships inside JotPsych, as well as with partners and customers
• Highly organized with a meticulous attention to detail.
• Ability to manage competing priorities in a rapidly changing environment.
• Strong sense of ownership and an “anything it takes” attitude to get the job done.
• Experience working with cross-functional teams and managing complex projects.
• Prior experience or interest in the healthcare industry, with a particular focus on provider workflows and experience and/or behavioral health.
• High proficiency in Google Suite, Notion, Excel, and other project management tools.